Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. Please reply back when you're ready to proceed.Thanks.
- What is connected to TV for channels, a satellite box or an aerial ?
- Could you please get me the model number written on back of TV?
Sorry for delayed reply because of different time zone.
- Have you tried to unplug TV and satellite box power cords from wall outlet for 10 minutes to reset, replug back in, let satellite box reboot that may take several minutes and check?If not yet, can you try it now and reply back with the result?