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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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My tv went blank tried to tune in channels but when i turn

Customer Question

my tv went blank tried to tune in channels but when i turn on tv it says no signal use source which i did but keep getting same thing when i turn off then on so still no tv
Submitted: 1 year ago.
Category: Electronics
Expert:  Shahid replied 1 year ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. Please reply back when you're ready to proceed.
Thanks.

Expert:  Shahid replied 1 year ago.

- What is connected to TV for channels, a satellite box or an aerial ?

- Could you please get me the model number written on back of TV?

Customer: replied 1 year ago.
satelielte
Customer: replied 1 year ago.
modle number UE32EH5000KXXU
Customer: replied 1 year ago.
I am ready to proceed
Customer: replied 1 year ago.
how long will you be? i am elderly & need to go to bed soon
Customer: replied 1 year ago.
I'll give you another 20 minutes to help me it will be 2 hours by then - if i don't get the help I will cancel & get a refund.
Customer: replied 1 year ago.
please don't ignore me - i think i have waited long enough
Expert:  Shahid replied 1 year ago.

Sorry for delayed reply because of different time zone.

- Have you tried to unplug TV and satellite box power cords from wall outlet for 10 minutes to reset, replug back in, let satellite box reboot that may take several minutes and check?
If not yet, can you try it now and reply back with the result?

Thanks.