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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 32166
Experience:  Electronics Engineer
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My HP Officejet6700Premium wont print. There is a document

Resolved Question:

My HP Officejet6700Premium wont print. There is a document in the system that I cant delete???
Submitted: 5 months ago.
Category: Electronics
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you tell me which version of windows or mac you are using please?

Customer: replied 5 months ago.
windows 10
Expert:  Richard replied 5 months ago.

Thank you

Can you press the windows key + R

type in

services.msc

press enter

Locate in the list that opens, printer spooler

Click it, click stop, then when it has stopped, click start

Once started try to print and tell me if you can now print please.

Customer: replied 5 months ago.
windows cannot find services.misc???
Expert:  Richard replied 5 months ago.

you spelt it wrong

type in

services.msc

Customer: replied 5 months ago.
have done as you ask & printer now working, many thanks.
Expert:  Richard replied 5 months ago.

Perfect!

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Richard, Engineer
Category: Electronics
Satisfied Customers: 32166
Experience: Electronics Engineer
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