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My name is ***** ***** I will help with your question. I can talk you through a few things to try or maybe we could arrange a remote session to your computer and I can have a look at the settings of your network etc.I can recommend a local engineer who maybe able to take a look at it for you.
Cabling is the way to go the more cat5 you can cable the better,also I would get them to check the WIFI channel and make sure you are on the best channel for your house. I find that the routers idea of auto is not always the best.Hope you get it all sorted.