How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 10831
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your Electronics Question Here...
Shahid is online now

Getting sound but no picture

Resolved Question:

getting sound but no picture
Submitted: 11 months ago.
Category: Electronics
Expert:  Shahid replied 11 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it.

- Could you please get me the model number written on unit in question?
Thanks.

Customer: replied 11 months ago.
32D1333DB or 32D1334DB
Customer: replied 11 months ago.
not securely connect thank you
Customer: replied 11 months ago.
Toshiba
Expert:  Shahid replied 11 months ago.

OK, so it is Toshiba 32 inch TV with DVD player, correct?
- Does the screen glow/ show backlight when turn On the TV?

- Does menu/ volume bar or any graphics appear on screen?

Expert:  Shahid replied 11 months ago.

Secure Remote Assistance only possible for computers, no way to connect to TV through internet, sorry about it.

Customer: replied 11 months ago.
The screen is black. there was picture at first but then just went off leaving sound only
Expert:  Shahid replied 11 months ago.

OK, have you tried to unplug TV power cord from wall socket for 10 minutes to reset, replug back in, turn it On and check?

Customer: replied 11 months ago.
Do you suggest need new tv?
Expert:  Shahid replied 11 months ago.

Not now, did you get my previous reply?

Expert:  Shahid replied 11 months ago.

I asked in previous reply, have you tried to unplug TV power cord from wall socket for 10 minutes to reset, replug back in, turn it On and check?

Customer: replied 11 months ago.
Tried this earlier but will try again
Expert:  Shahid replied 11 months ago.

OK, take your time, this step will help to troubleshoot the issue in TV.

Customer: replied 11 months ago.
not worked just sound still
Expert:  Shahid replied 11 months ago.

OK, can you shine a good flashlight/ torch on TV screen while having sound from TV and check any dim/ faint image visible inside screen?

This test will confirm that TV has backlight system failure if faint/ dim image is visible and you would need to replace either power supply board or main board of TV to resolve the problem. If TV is more than 4-5 years old then you would be better off with a new TV instead of spending money and time on this TV repair. I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.
Regards,
Shahid.

Shahid and 2 other Electronics Specialists are ready to help you
Customer: replied 11 months ago.
Thank you am afraid old tv so will get new one