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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 11449
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Getting sound but no picture

Resolved Question:

getting sound but no picture
Submitted: 1 year ago.
Category: Electronics
Expert:  Shahid replied 1 year ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it.

- Could you please get me the model number written on unit in question?
Thanks.

Customer: replied 1 year ago.
32D1333DB or 32D1334DB
Customer: replied 1 year ago.
not securely connect thank you
Customer: replied 1 year ago.
Toshiba
Expert:  Shahid replied 1 year ago.

OK, so it is Toshiba 32 inch TV with DVD player, correct?
- Does the screen glow/ show backlight when turn On the TV?

- Does menu/ volume bar or any graphics appear on screen?

Expert:  Shahid replied 1 year ago.

Secure Remote Assistance only possible for computers, no way to connect to TV through internet, sorry about it.

Customer: replied 1 year ago.
The screen is black. there was picture at first but then just went off leaving sound only
Expert:  Shahid replied 1 year ago.

OK, have you tried to unplug TV power cord from wall socket for 10 minutes to reset, replug back in, turn it On and check?

Customer: replied 1 year ago.
Do you suggest need new tv?
Expert:  Shahid replied 1 year ago.

Not now, did you get my previous reply?

Expert:  Shahid replied 1 year ago.

I asked in previous reply, have you tried to unplug TV power cord from wall socket for 10 minutes to reset, replug back in, turn it On and check?

Customer: replied 1 year ago.
Tried this earlier but will try again
Expert:  Shahid replied 1 year ago.

OK, take your time, this step will help to troubleshoot the issue in TV.

Customer: replied 1 year ago.
not worked just sound still
Expert:  Shahid replied 1 year ago.

OK, can you shine a good flashlight/ torch on TV screen while having sound from TV and check any dim/ faint image visible inside screen?

This test will confirm that TV has backlight system failure if faint/ dim image is visible and you would need to replace either power supply board or main board of TV to resolve the problem. If TV is more than 4-5 years old then you would be better off with a new TV instead of spending money and time on this TV repair. I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.
Regards,
Shahid.

Shahid and 2 other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
Thank you am afraid old tv so will get new one