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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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I bought a galaxy 6 from Amazon, phone only, no box

Customer Question

I bought a galaxy 6 from Amazon, phone only, no box instructions. after last charge phone is dead, is there a lock?
Submitted: 12 months ago.
Category: Electronics
Expert:  nathan_mills replied 12 months ago.

Hi Peter. Welcome to justanswer.

When the phone is connected to the charger, press Volume down and Power key for 10-15 seconds, do you get any response from the phone?

Customer: replied 12 months ago.
The blue message then nothing
light came on for a few seconds, then the red charging light, then nothing
Expert:  nathan_mills replied 12 months ago.

Press down and hold the VOLUME UP, POWER and HOME key until you see Recovery Menu.

nathan_mills and other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 12 months ago.

Peter, are you using Windows computer or Mac Os X?

Customer: replied 12 months ago.
I am enquiring a Galaxy 6 phone
Expert:  nathan_mills replied 12 months ago.

You opted for remote assistance, that's why I am asking

Customer: replied 12 months ago.
Some confusion here do you remotely access phones?
Expert:  nathan_mills replied 12 months ago.

I will guide you what troubleshooting you have to do on your phone on a real time basis. Did you press and hold the three buttons which I asked you to hold?

Customer: replied 12 months ago.
nothing
Expert:  nathan_mills replied 12 months ago.

Is is charged?

Customer: replied 12 months ago.
Was yesterday is charging now
Expert:  nathan_mills replied 12 months ago.

Let it charge for 15 minutes, then when it is connected on the charger, press and hold power and volume down till it boots up.

Expert:  nathan_mills replied 12 months ago.

Peter, did you get the other documentation in your phone's box?

Customer: replied 12 months ago.
No box, just phone in bubble wrap
Expert:  nathan_mills replied 12 months ago.

Did you bought an old phone or a new one?

Customer: replied 12 months ago.
Dont really know
Expert:  nathan_mills replied 12 months ago.

These are the accessories which you get when you buy a new one

Check the attached image.

Expert:  nathan_mills replied 12 months ago.

For how much did you buy this phone?

Customer: replied 12 months ago.
Nothing at all
Expert:  nathan_mills replied 12 months ago.

You got it for free? It costs approx £362 .

Customer: replied 12 months ago.
Paid 245 on Amazon phone only. Sorry got to go
Expert:  nathan_mills replied 12 months ago.

If you have the option to return it then do it as I think there is some defect in the battery circuitry of this device