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nathan_mills, Customer Service
Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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I bought a galaxy 6 from Amazon, phone only, no box

Customer Question

I bought a galaxy 6 from Amazon, phone only, no box instructions. after last charge phone is dead, is there a lock?
Submitted: 8 months ago.
Category: Electronics
Expert:  nathan_mills replied 8 months ago.

Hi Peter. Welcome to justanswer.

When the phone is connected to the charger, press Volume down and Power key for 10-15 seconds, do you get any response from the phone?

Customer: replied 8 months ago.
The blue message then nothing
light came on for a few seconds, then the red charging light, then nothing
Expert:  nathan_mills replied 8 months ago.

Press down and hold the VOLUME UP, POWER and HOME key until you see Recovery Menu.

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 615
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 8 months ago.

Peter, are you using Windows computer or Mac Os X?

Customer: replied 8 months ago.
I am enquiring a Galaxy 6 phone
Expert:  nathan_mills replied 8 months ago.

You opted for remote assistance, that's why I am asking

Customer: replied 8 months ago.
Some confusion here do you remotely access phones?
Expert:  nathan_mills replied 8 months ago.

I will guide you what troubleshooting you have to do on your phone on a real time basis. Did you press and hold the three buttons which I asked you to hold?

Customer: replied 8 months ago.
nothing
Expert:  nathan_mills replied 8 months ago.

Is is charged?

Customer: replied 8 months ago.
Was yesterday is charging now
Expert:  nathan_mills replied 8 months ago.

Let it charge for 15 minutes, then when it is connected on the charger, press and hold power and volume down till it boots up.

Expert:  nathan_mills replied 8 months ago.

Peter, did you get the other documentation in your phone's box?

Customer: replied 8 months ago.
No box, just phone in bubble wrap
Expert:  nathan_mills replied 8 months ago.

Did you bought an old phone or a new one?

Customer: replied 8 months ago.
Dont really know
Expert:  nathan_mills replied 8 months ago.

These are the accessories which you get when you buy a new one

Check the attached image.

Expert:  nathan_mills replied 8 months ago.

For how much did you buy this phone?

Customer: replied 8 months ago.
Nothing at all
Expert:  nathan_mills replied 8 months ago.

You got it for free? It costs approx £362 .

Customer: replied 8 months ago.
Paid 245 on Amazon phone only. Sorry got to go
Expert:  nathan_mills replied 8 months ago.

If you have the option to return it then do it as I think there is some defect in the battery circuitry of this device

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