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Hi Alan, Welcome to justanswer.
You can check the wifi password ***** your computer. Check it and then enter that on your TV
Can you tell me which Os is there on your computer? Windows or Mac OS?
In case you have Windows,
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Let me know when you download this file so that I can start the session from my end
Alan, have you downloaded the file from the link I provided.