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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 595
Experience:  Efficient Technician with more than 30 years of Experience.
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Have a normal acct which has been hacked phoned support but

Customer Question

Have a normal acct which has been hacked phoned support but they wanted £40 am receiving many postmaster return emails
Submitted: 5 months ago.
Category: Electronics
Expert:  nathan_mills replied 5 months ago.

Hi Hilary. Welcome to justanswer.

Are you sure your email is hacked? Which account are you using? And apart from these postmaster emails, what else problems are you facing in your account?

Customer: replied 5 months ago.
Also have received what look like slightly risked dating sites and
Customer: replied 5 months ago.
Am using a normal acct
Expert:  nathan_mills replied 5 months ago.

Which email are you using? And what exactly do you get in those postmaster emails? Is it notifying you about deliver failure or something else?

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 595
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 2 other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 5 months ago.

Are you using Windows or MAC OS on your computer?

Customer: replied 5 months ago.
Am using hotmail. com
Expert:  nathan_mills replied 5 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Customer: replied 5 months ago.
Windows
Expert:  nathan_mills replied 5 months ago.

Click the blue link which I just gave you and then check your download section. Open the file named ELSINORE.SCREENCONNECT so that I can connect to your system

Customer: replied 5 months ago.
It won't let me open it
Expert:  nathan_mills replied 5 months ago.

Then click this link, press I AGREE and then open the file which gets downloaded. To check the download, press Ctrl j on your keyboard and you will get the downloads list. Open the first file that you see.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=8e84ca7c-e2dd-4589-be33-be08848b4ee4&Type=Java

Expert:  nathan_mills replied 5 months ago.

Still having issues?

Customer: replied 5 months ago.
It won't open either
Expert:  nathan_mills replied 5 months ago.

Do you have Google chrome browser?

Customer: replied 5 months ago.
Expert:  nathan_mills replied 5 months ago.

Okay then. Open google chrome and click this link. Press the button on right which says Add to chrome. Then launch it and press Share and give me the code so that I can connect to your system.

https://chrome.google.com/webstore/detail/chrome-remote-desktop/gbchcmhmhahfdphkhkmpfmihenigjmpp?hl=en

Expert:  nathan_mills replied 5 months ago.

Hilary, are you having issues in starting the remote desktop session?

Customer: replied 5 months ago.
Do you know what don't worry about not particularly computer literate and it's stressing meout
Expert:  nathan_mills replied 5 months ago.

Okay wait. Just tell me are you using Windows 10?

Customer: replied 5 months ago.
I presume so have a hudl2 if that has any relevance
Expert:  nathan_mills replied 5 months ago.

Are you replying through a tab?

Expert:  nathan_mills replied 5 months ago.

Hudl 2 is tab. Do you have access to any computer right now?

Customer: replied 5 months ago.
I think so, sorry56 years old self taught
Expert:  nathan_mills replied 5 months ago.

Okay do one thing. Send an email to *****@******.*** from your hotmail account which is having issues.

Customer: replied 5 months ago.
Because of issues have recently changed my password ***** haven't signed in yet and it seems to be taking forever to sync whatever that means lol
Expert:  nathan_mills replied 5 months ago.

Do one thing. Uninstall the hotmail/outlook app from your tab, go to playstore and again install the app then enter the email and password.

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