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nathan_mills
nathan_mills, Customer Service
Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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I can not print anything from my Kodak printer

Resolved Question:

I can not print anything from my Kodak printer
Submitted: 9 months ago.
Category: Electronics
Expert:  nathan_mills replied 9 months ago.

Hi Lynn. Welcome to justanswer.

Are you getting any error?

Customer: replied 9 months ago.
No when I click on print is shows me HP Printer and I am connected to a Kodak ESP 310 printer.
Expert:  nathan_mills replied 9 months ago.

There would be a drop down menu where you see the HP printer. Click that

Customer: replied 9 months ago.
I am also unable to send an attachment via email. My documents are in pdf and people are unable to open the attachment,
Expert:  nathan_mills replied 9 months ago.

Can you opt for Secure Remote Assistance so that I can check your system?

Customer: replied 9 months ago.
I have done that is was not showing Kodak. Will that just cost me £22 and no more
Customer: replied 9 months ago.
Hello Nathan I can not see your answers at the moment.
Expert:  nathan_mills replied 9 months ago.

No that will be extra. Can you tell me how your Kodak is connected to your system? Via usb cable or wireless?

Customer: replied 9 months ago.
Wireless
Expert:  nathan_mills replied 9 months ago.

Go to Control Panel- Devices and Printers. Then check which printer is selected by a green tick.

Customer: replied 9 months ago.
checked control panel its showing against the green tick Kodak ESP 310 but underneath is showing Kodak ESP 1.2 AIO
Expert:  nathan_mills replied 9 months ago.

Your printer is Kodak Esp 310, right?

Customer: replied 9 months ago.
that is right?
Expert:  nathan_mills replied 9 months ago.

Is the printer greyed out ?

Customer: replied 9 months ago.
No
Expert:  nathan_mills replied 9 months ago.

I will drop the charges. Please opt for Remote Assistance as it would be easy for me to resolve the issue. See if you can accept the offer.

Customer: replied 9 months ago.
please thankyou
Expert:  nathan_mills replied 9 months ago.

Accept the offer that I am sending

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 631
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 9 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

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