Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. Please reply back when you're ready to proceed.Thanks.
Thanks for phone call request, it is so early at this stage as I need basic info to assist you.
- Are you trying to connect Internet Router with Sony TV?
- If so, is the Sony TV a regular or Smart TV or can you get me the model number off of Sony TV?
This TV has builtin WiFi to connect with router, if WiFi of TV isn't working then you can connect the TV through wire/ cable that calls Ethernet Cable, plug it in LAN port of TV and connect it in similar port on router, run network setup in TV menu and find Wire network option instead of wireless to establish connection with router/ modem.
USB cable will not work for this purpose. Please search/ google the Ethernet Cable for required length to order it.
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