Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help. Please reply back when you're ready to proceed.Thank you.
I'm sorry, remote assistance only possible with Computers, there is no way to connect to TV through internet from here.
I need your TV model number written on back cover to troubleshoot the problem.
Thanks, ***** ***** TV working fine with same router before this problem occurred?
Does TV show router/ network point name in list during network search?
OK, have you tried to run Network Setup in TV menu to establish internet connection with your router?
Network/ access point means WiFi router name available nearby.
OK, does your TV show the router names list when run network setup to select the particular router to put password *****?
By the way, how old is the TV and is it still under warranty?
Just to clarify, other things such as laptop, smart phone etc are connected to same router and working fine, correct?
Thanks, ***** ***** look into related manual to see what is happening, get back with you in 15 minutes, is this OK?
Thanks for waiting, it seems WiFi Module (also known as Wireless LAN Card isn't working for some reason that is why TV doesn't receive your router wifi signals during network search and unable to establish connection with router.
WiFi Module is small circuit board installed below the main board at rear of TV and replacement of WiFi Module will resolve the problem. Required wifi board part number is ***** that can be used to search/ google to get price info to order it if you have plan to repair it yourself.
I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page. Thank you.