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My panasonic viera 4k tv does not appear compatible with sky

Resolved Question:

My panasonic viera 4k tv does not appear compatible with sky q 4k ultra output
Submitted: 7 months ago.
Category: Electronics
Customer: replied 7 months ago.
model tx-58ax802B
Customer: replied 7 months ago.
picture appears intermittently are there settings I can change to resolve this
Customer: replied 7 months ago.
hd input 4 on tv is marked 4k but sky box does not recognise tv as compatible device
Expert:  Pete replied 7 months ago.

Hi Albert,

Are you using a good quality HDMI cable to connect the Sky box to the TV?

If the HDMI cable is low quality or damaged the display will appear intermittently.

Try using a different cable and let me know if that helps?

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Otherwise please reply back if you need further assistance.
Pete.
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Customer: replied 7 months ago.
I have tried changing cable between one sky supplied me with , which they say is high quality and a cable of my own which is again hi spec one , no difference is effected .
Expert:  Pete replied 7 months ago.

Does the audio stay ok when the picture cuts out, or is it also affected?

Customer: replied 7 months ago.
Hi Pete , audio goes off also , I think sky q had an upgrade earlier this month in preparation for 4k which makes me thinkI purchased tv too early and it dos not operate the same parameters as required by sky , ..the story of my life ha
Customer: replied 7 months ago.
ps tv and sky software is up to date
Expert:  Pete replied 7 months ago.

Have you got the Sky Q 4K (UHD-ready) Silver box?

Customer: replied 7 months ago.
Good Morning Pete Yes , the latest one
Expert:  Pete replied 7 months ago.

The box and cable should be fine, so the problem is likely with the TV or how it is set up...

There are four HDMI ports available on the Panasonic TX-58AX802B.

However, only HDMI4 is 4K-capable. Which HDMI jack are you connected to?

Expert:  Pete replied 7 months ago.

Is the HDMI cable connected directly from the Sky Q box to the TV, or does it go through any other system, e.g. home theatre/sound system?

Expert:  Pete replied 7 months ago.

How long is the HDMI cable? It can suffer signal loss like this if it is over 10 metres long.

Expert:  Pete replied 7 months ago.

Are there any possible sources of interference nearby that could be affecting the signal through the HDMI cable - e.g. a cordless phone or a wireless router or fluorescent lighting?

Customer: replied 7 months ago.
Hi cable 1.5 mtrs is connected to hdmi 4 nothing nearby with interference possibilities. And it is direct from sky q box to input 4
Expert:  Pete replied 7 months ago.

Do you have another 4K TV that you could test the setup with?

Customer: replied 7 months ago.
No,the pani is the only 4k in the house
Expert:  Pete replied 7 months ago.

Ok, since you have already tried a different cable then the next step would be to test the box with another TV.

Could you test it at someone else's house?

Customer: replied 7 months ago.
To test box would require me to pair it with broadband and of course satellite signal which would be disruptive to any one who was helping . If there is any way you can get info from any contact you have at Panasonic I guess the problem lies with the tv. but unlike you I am no expert , . If I knew the set has not got the capabilities to cope with q output I will just have to accept it , but it would be nice to know for sure if that is the reason , sorry you have had to cope with this lengthy problem
Expert:  Pete replied 7 months ago.

You could check with Panasonic directly at:

http://www.panasonic.com/uk/contact-us.html

Pete, Engineer
Category: Electronics
Satisfied Customers: 16555
Experience: Over 16 years of experience in the Electronics and IT industries.
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