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I'm sorry about the issue. What happens when you scan with the HP Scan program or HP Solution Center program on your computer?
Does it give you the option to scan / save with Document / PDF option?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please open the HP Scan program or HP Solution Center program or HP Easy Scan app, then select document option / Format option PDF if prompted. And if shown, check the box at the option "Save all items to a single file. Please click on the website below for full instructions / illustrations:
- For Windows computer:
- For Mac computer:
- If there is still any issue, please answer my questions in my previous reply above, so I can troubleshoot the issue further.
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
You're welcome. OK. If you still need help later, please let me know any time. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,
Also, if you need, the printer's driver / software download is at the HP website below: