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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 10485
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Turned tv on all we got is black screen does not show menu

Resolved Question:

turned tv on all we got is black screen does not show menu or anything but if we find channal we get sound of the channal but still black screen but not showing any of the buttons on the remote so we cannot know what the tv is on eg menu source ect
model tv 40 full hd led tv p40led13
Submitted: 9 months ago.
Category: Electronics
Expert:  Shahid replied 9 months ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

3- Does screen glow/ show backlight when power On the TV?

Thank you.

Customer: replied 9 months ago.
tv is wall mounted over stairs very difficult to get to polaroid 40led sn7021269300250 only black screen but if we get a chanel we get sound but we do not know what button we are on menu ect only black
Expert:  Shahid replied 9 months ago.

I understand, please shine a good flashlight on TV screen bit closely while having channel sound, do you observe any dim/ faint image inside screen with help of flashlight?

Customer: replied 9 months ago.
can not get sound at moment do no know what we are on? menu/source epg
Expert:  Shahid replied 9 months ago.

No problem, turn On the TV, press Menu button and shine the light on area where you usually get menu graphics screen.

Do you get any thing there?

Customer: replied 9 months ago.
no nothing
Expert:  Shahid replied 9 months ago.

OK, it seems main board internal failure that provide video data to screen and also controls backlight system in TV to lit the screen. I am really sorry about this and you are going to have to return the TV to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. If TV is out of warranty then main board replacement should be done by qualified TV tech to avoid any further damage to TV.

I'm sorry there is no easy or quick fix for this problem and it is definitely hardware failure that needs defective board replacement to resolve the issue. I trust my input will help you out to make decision about this TV repair or invest that money on new replacement TV.
I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.
Thank you.

Customer: replied 9 months ago.
its only just over 2 years old so out of warranty,so i have to pay you
Expert:  Shahid replied 9 months ago.

No, you would need to take it in local TV repair shop for main board replacement.

Thank you.

Customer: replied 9 months ago.
i ment for your service and of course i will not need monthly payments
Expert:  Shahid replied 9 months ago.

I wish if it was not hardware related failure that needs real hands on TV to replace the bad board in TV. I diagnosed the problem and gave you required info that you will get from TV repair shop after paying up front good money.

Rating my service is appreciation if you feel I help you out.

Thanks.

Shahid, Technician
Category: Electronics
Satisfied Customers: 10485
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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