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JamesI
JamesI, Technician
Category: Electronics
Satisfied Customers: 998
Experience:  I have provided on site support for a range of devices from media to telecoms.
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Need to change source channel on t.v. Don't know how to do

Resolved Question:

Need to change source channel on t.v. Don't know how to do this.Can you help?
Submitted: 7 months ago.
Category: Electronics
Expert:  JamesI replied 7 months ago.

Just to clarify, your looking to change the source in order to watch \ connect to a device such as a DVD player?

Can you please help me out with the make and model of your TV?

Customer: replied 7 months ago.
Sony Bravia kdl-s26a12u
I've already paid £20 to speak to someone.Why am I having to pay another £22?
Customer: replied 7 months ago.
Can I speak to someone on telephone please?
Customer: replied 7 months ago.
Can I have your tel.no?
Customer: replied 7 months ago.
Can you tell me when someone will 'phone as I have to go out shortly?
Expert:  JamesI replied 7 months ago.

Sorry for the delay, I was with another customer.

I believe the pop up you saw requesting further payment was for remote assistance, unfortunately I cant provide that for the model of TV you have.

If you want to proceed without a phone call you can decline\ignore the offer for a phone call, and I can continue to provide you support via instant message. Please give me a few moments to lookup the details for your model of TV.

JamesI, Technician
Category: Electronics
Satisfied Customers: 998
Experience: I have provided on site support for a range of devices from media to telecoms.
JamesI and 2 other Electronics Specialists are ready to help you
Customer: replied 7 months ago.
Excellent service from James inch,technician.talked me through everything and was very patient and helpful.So good to actually speak to a live person,!!!!,
Customer: replied 7 months ago.
Cannot get through to customer care with number provided.Would like to speak to someone to ask why I was charged £20 initially,when then I had to pay another £9 for a 'phone call.

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