How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JamesI Your Own Question
JamesI
JamesI, Technician
Category: Electronics
Satisfied Customers: 1349
Experience:  I have provided on site support for a range of devices from media to telecoms.
75967336
Type Your Electronics Question Here...
JamesI is online now

Need to change source channel on t.v. Don't know how to do

Resolved Question:

Need to change source channel on t.v. Don't know how to do this.Can you help?
Submitted: 11 months ago.
Category: Electronics
Expert:  JamesI replied 11 months ago.

Just to clarify, your looking to change the source in order to watch \ connect to a device such as a DVD player?

Can you please help me out with the make and model of your TV?

Customer: replied 11 months ago.
Sony Bravia kdl-s26a12u
I've already paid £20 to speak to someone.Why am I having to pay another £22?
Customer: replied 11 months ago.
Can I speak to someone on telephone please?
Customer: replied 11 months ago.
Can I have your tel.no?
Customer: replied 11 months ago.
Can you tell me when someone will 'phone as I have to go out shortly?
Expert:  JamesI replied 11 months ago.

Sorry for the delay, I was with another customer.

I believe the pop up you saw requesting further payment was for remote assistance, unfortunately I cant provide that for the model of TV you have.

If you want to proceed without a phone call you can decline\ignore the offer for a phone call, and I can continue to provide you support via instant message. Please give me a few moments to lookup the details for your model of TV.

JamesI and other Electronics Specialists are ready to help you
Customer: replied 11 months ago.
Excellent service from James inch,technician.talked me through everything and was very patient and helpful.So good to actually speak to a live person,!!!!,
Customer: replied 11 months ago.
Cannot get through to customer care with number provided.Would like to speak to someone to ask why I was charged £20 initially,when then I had to pay another £9 for a 'phone call.