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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 15759
Experience:  Over 16 years of experience in the Electronics and IT industries.
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Delsey luggage locks tsa Bought Belfort. I have other

Customer Question

delsey luggage locks tsa
Bought Belfort.
I have other cominbation lock luggage and easy to operate, not so with this case.
set a new lock combination as per instructions ( though very fiddly trying to get in to the the red plastic clip) after doing so I could not then get the the front lock on case to even click closed.
Have spent more than an hour with this and so disappointed.
Any ideas as to what is wrong and how to rectify? Going on holiday tomorrow, will probably need to go and buy another case now.
Thanks in advance for any light you may be able to put on this/
Submitted: 3 months ago.
Category: Electronics
Customer: replied 3 months ago.
Really need an answer asap tomorrow is too late for an answer. Just got delivery of this suitcase this morning. Will need to go out and buy another asap.Thanks anyway.Have good day.
Expert:  Pete replied 3 months ago.

Hi,
My name is*****'ll be happy to assist with your question today.

Sorry to hear you are having this issue.

Did you successfully change the combination? If so, try opening the lock before trying to click it closed again.

Also try the original combination in case the change did not take hold.

Let me know how you get on...

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You can always reply back if you need further assistance.
Pete.
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