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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 612
Experience:  Efficient Technician with more than 30 years of Experience.
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I bought fake ink cartridges from Ebay for my printer. When

Customer Question

I bought fake ink cartridges from Ebay for my printer. When I have tried to print a message comes up saying printer not working buy Epson cartridges. Cant get my printer to work at all. Please help.
Regards
Carolyn
Submitted: 7 months ago.
Category: Electronics
Expert:  nathan_mills replied 7 months ago.

Hi Carolyn. Welcome to justanswer.

Epson printers does not accept the fake cartridges. But there are some tricks which we can try to bypass the error message. First remove the cartridges. Once you have removed the fake cartridges, turn the printer off. After 5 minutes, turn the printer back on. You will get the error message notifying about no ink cartridges. Press OK and then put the cartridges back and it will initialize the new cartridges. Check if it still gives the error.

Expert:  nathan_mills replied 7 months ago.

If the error persists, then let me know so that I can guide you further

Customer: replied 7 months ago.
I followed your instuctions, put a blanck page and it still isn't printin
Expert:  nathan_mills replied 7 months ago.

Do you have the original cartridges with you?

Customer: replied 7 months ago.
Expert:  nathan_mills replied 7 months ago.

Are you getting the error on the printer's Lcd screen or on the computer?

Customer: replied 7 months ago.
on the computer
Expert:  nathan_mills replied 7 months ago.

Go to your printer software and click Maintenance.

Expert:  nathan_mills replied 7 months ago.

Do you see "Speed and Progress" option?

Customer: replied 7 months ago.
I cant find the settings yet
Expert:  nathan_mills replied 7 months ago.

Are you using Windows computer?

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 612
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 2 other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 7 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Customer: replied 7 months ago.
there are no messages in my download
Expert:  nathan_mills replied 7 months ago.

First click this blue text. CLICK ON THIS TEXT

Now press Ctrl j on your keyboard. Open the first file that you see (named Elsinore.screenconnect)

Expert:  nathan_mills replied 7 months ago.

What operating system are you using on your computer? Windows or Mac OS X?

Customer: replied 7 months ago.
still not message for Elsinorecon the computer windwos
Customer: replied 7 months ago.
use windows on the computer
Expert:  nathan_mills replied 7 months ago.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=a1ff7166-1715-45f3-a8e4-053ee6ba333a

Click this link. Press I AGREE. Then go to the Downloads folder and check the file named Elsinore

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