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Hi Carolyn. Welcome to justanswer.
Epson printers does not accept the fake cartridges. But there are some tricks which we can try to bypass the error message. First remove the cartridges. Once you have removed the fake cartridges, turn the printer off. After 5 minutes, turn the printer back on. You will get the error message notifying about no ink cartridges. Press OK and then put the cartridges back and it will initialize the new cartridges. Check if it still gives the error.
If the error persists, then let me know so that I can guide you further
Do you have the original cartridges with you?
Are you getting the error on the printer's Lcd screen or on the computer?
Go to your printer software and click Maintenance.
Do you see "Speed and Progress" option?
Are you using Windows computer?
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
First click this blue text. CLICK ON THIS TEXT
Now press Ctrl j on your keyboard. Open the first file that you see (named Elsinore.screenconnect)
What operating system are you using on your computer? Windows or Mac OS X?
Click this link. Press I AGREE. Then go to the Downloads folder and check the file named Elsinore