How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask nathan_mills Your Own Question

nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 615
Experience:  Efficient Technician with more than 30 years of Experience.
76814648
Type Your Electronics Question Here...
nathan_mills is online now

Have a message saying android launcher update required dud

Customer Question

Have a message saying android launcher update required dud to latest hacking event targeting Samsung sm_j500fn Android phone we released a launcher update and it is rewuurdd fir every Android phone if you do nit upgrsde your phone will be licjed within 1 day option given to cancel if update now is this a scam please as I havent got it on my Samsung just my husbsnds phone
Submitted: 7 months ago.
Category: Electronics
Expert:  nathan_mills replied 7 months ago.

Hi Jill. Welcome to justanswer.

This is pure scam. It is a trojen. DO NOT CLICK TO UPDATE.

Expert:  nathan_mills replied 7 months ago.

Jill, the updates for android can be checked by going to

Settings- About phone- Check updates.

Customer: replied 7 months ago.
Shall I just click cancel
Expert:  nathan_mills replied 7 months ago.

Yes Cancel it. Can you tell me do you get this message on the browser? or on the phone's notification panel?

Customer: replied 7 months ago.
Not sure it came up on a spinning thing saying he had won something when he was trying to download solitaire game
Expert:  nathan_mills replied 7 months ago.

This is a malicious attack to infect your phone. DO NOT CLICK ON THESE KIND OF LINKS as these are the tools to infiltrate your phone with virus/Trojans.

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 615
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 2 other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 7 months ago.

Jill are you using Windows computer or Mac OS X?

Customer: replied 7 months ago.
I'm just on my phone Samsung galaXy j5 Android my husband has the same phone his is the one with the message his no is***********
Expert:  nathan_mills replied 7 months ago.

Okay. On his phone, go to Playstore. Search for Mobile Security and Antivirus. You will get an app from AVAST Software. Install it. It will make your phone secure. You too can install this app. It's a free app and it will protect your phone from these kind of attacks.

Customer: replied 7 months ago.
Is it the a vast that says avast anti theft
Expert:  nathan_mills replied 7 months ago.

No it says Mobile Security and antivirus. Here is the link. CLICK HERE

Customer: replied 7 months ago.
Done all scanned and ok thanks for help
Expert:  nathan_mills replied 7 months ago.

You are welcome Jill. Let me know if you need any help. Good night.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    789
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    575
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.
 
 
 

Related Electronics Questions