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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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Have a message saying android launcher update required dud

Customer Question

Have a message saying android launcher update required dud to latest hacking event targeting Samsung sm_j500fn Android phone we released a launcher update and it is rewuurdd fir every Android phone if you do nit upgrsde your phone will be licjed within 1 day option given to cancel if update now is this a scam please as I havent got it on my Samsung just my husbsnds phone
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi Jill. Welcome to justanswer.

This is pure scam. It is a trojen. DO NOT CLICK TO UPDATE.

Expert:  nathan_mills replied 1 year ago.

Jill, the updates for android can be checked by going to

Settings- About phone- Check updates.

Customer: replied 1 year ago.
Shall I just click cancel
Expert:  nathan_mills replied 1 year ago.

Yes Cancel it. Can you tell me do you get this message on the browser? or on the phone's notification panel?

Customer: replied 1 year ago.
Not sure it came up on a spinning thing saying he had won something when he was trying to download solitaire game
Expert:  nathan_mills replied 1 year ago.

This is a malicious attack to infect your phone. DO NOT CLICK ON THESE KIND OF LINKS as these are the tools to infiltrate your phone with virus/Trojans.

nathan_mills and 3 other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 1 year ago.

Jill are you using Windows computer or Mac OS X?

Customer: replied 1 year ago.
I'm just on my phone Samsung galaXy j5 Android my husband has the same phone his is the one with the message his no is***********
Expert:  nathan_mills replied 1 year ago.

Okay. On his phone, go to Playstore. Search for Mobile Security and Antivirus. You will get an app from AVAST Software. Install it. It will make your phone secure. You too can install this app. It's a free app and it will protect your phone from these kind of attacks.

Customer: replied 1 year ago.
Is it the a vast that says avast anti theft
Expert:  nathan_mills replied 1 year ago.

No it says Mobile Security and antivirus. Here is the link. CLICK HERE

Customer: replied 1 year ago.
Done all scanned and ok thanks for help
Expert:  nathan_mills replied 1 year ago.

You are welcome Jill. Let me know if you need any help. Good night.