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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5558
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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Please can you help me, my Samsung galaxy s7 edge battery

Customer Question

Hello
Please can you help me, my Samsung galaxy s7 edge battery ran out of power and when I plugged in the charger my fingerprint scanner did not work, and the phone was asking me for a password ***** well when I set up the fingerprint scanner I did not make up any password, so I am locked out of the phone, please can you tell me how to make a restore factory setting so I can get back into the phone
Thank you
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\kind regards
Alex
Submitted: 1 year ago.
Category: Electronics
Expert:  michelleclive replied 1 year ago.

Hi Alex my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Push and hold down the power button for 40 seconds the phone will power off make sure the power is off before trying to execute the factory restore steps.

Turn on the phone tablet and follow the steps from the screen

Steps from the physical button

Make sure that the device is fully powered down.

Find your device key combination, and press and hold it to boot your Android device in recovery mode

Combination 1 - Volume Up + Camera button.
Combination 2 - Volume Down + Power button.
Combination 3 - Volume Up + Power button.
Combination 4 - Volume Up + Home + Power button.
Combination 5 - Volume Down + Volume Up + Power button.
Combination 6 - Home + Camera button.
Combination 7 - Home + Power button

Release the buttons when the device is powered on.
You will see the device booting into recovery mode.

Press the Volume Up and Volume Down keys to scroll up or down through menu options.

Select Wipe data/Factory reset with the volume keys.

Press the Power button to confirm your selection.

Continuing to use the volume buttons, Select Yes – erase all user data

Press the Power button to confirm your selection.

Your device will now be reset to its factory default state.