Hi Brian. Welcome to justanswer.
Can you turn off the phone? If yes then turn it off and let me know
Press and hold the volume up, home and power key till you get the recovery menu. Let's see what the problem is
Are you using Windows computer right now?
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.