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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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I replaced the LCD and touch screen, the phone came up

Resolved Question:

I replaced the LCD and touch screen, the phone came up telling google was not available etc. but the log in screen to the Sim came up once and it disappeared. Now all I get is Samsung Galaxy J1, the Movistar logo comes on and then the Samsung logo. The on off switch does not work and I get not response from the touch screen.
Submitted: 11 months ago.
Category: Electronics
Expert:  nathan_mills replied 11 months ago.

Hi Brian. Welcome to justanswer.

Can you turn off the phone? If yes then turn it off and let me know

Customer: replied 11 months ago.
I have to take the battery out to get it to go off.Well since I signed up Just Answer I have noticed the top corner of the touch screen is cracked a little, is this a problem?
Expert:  nathan_mills replied 11 months ago.

Press and hold the volume up, home and power key till you get the recovery menu. Let's see what the problem is

nathan_mills and other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 11 months ago.

Are you using Windows computer right now?

Customer: replied 11 months ago.
Okay I have pressed the volume and power and the Samung logo has come up , nothing else.
Customer: replied 11 months ago.
I am on windows 10
Expert:  nathan_mills replied 11 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Customer: replied 11 months ago.
The download has completed.
Expert:  nathan_mills replied 11 months ago.

Okay