Hi. Welcome to justanswer.
Are you getting any error? Are you using genuine Epson cartridges?
What exact error are you getting?
Lift the scanner unit.
Select OK on the printer.
Squeeze the tab on the cartridge and lift the cartridge straight up to remove it.
Is the yellow tape removed from the cartridge?
This printer uses cartridges number 16 and 16XL
No problem. That is an automatic request. Just ignore it. Your printer uses 16 and 16XL cartridges. Are you using 18XL?
You are using wrong cartridges and that is why you are getting the error
You need to buy cartridges number 16 and 16XL
Do let me know if you have any query. I can provide you the links to buy the cartridges if you want.
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Here is the link. CLICK HERE TO BUY
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