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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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I have forgotten my pin number for the screen lock after

Resolved Question:

i have forgotten my pin number for the screen lock after having it repaired it a samsung 5
Submitted: 11 months ago.
Category: Electronics
Expert:  nathan_mills replied 11 months ago.

Hi Micheal. Welcome to justanswer.

Did you have a Samsung account or Google account set up on your phone?

Customer: replied 11 months ago.
No I'm didn't
Expert:  nathan_mills replied 11 months ago.

Then you will need to hard reset the phone to bypass the security pin. But this will wipe all the data stored in the phone memory.

Customer: replied 11 months ago.
That's OK how do I do that
Expert:  nathan_mills replied 11 months ago.

First switch off your phone.

Then press and hold Volume up, home and power key until you get the recovery menu. Don`t release the keys when you see the Samsung logo. Just keep on holding it until you get some options on the black screen (Recovery menu)

Customer: replied 11 months ago.
after that
Expert:  nathan_mills replied 11 months ago.

Done this much?

Do you see a list of Menus.

Customer: replied 11 months ago.
Expert:  nathan_mills replied 11 months ago.

Using Volume down, go to Wipe data/factory reset and press Power button to select it. Again press power to select Yes

Expert:  nathan_mills replied 11 months ago.

The phone will reboot now.

Expert:  nathan_mills replied 11 months ago.

Done?

Customer: replied 11 months ago.
Just waiting for it to reboot
Expert:  nathan_mills replied 11 months ago.

Okay let me know when the reboot is complete.

Customer: replied 11 months ago.
It's done thank-you for your help it must be my old age that I forgot the pin
Expert:  nathan_mills replied 11 months ago.

That happens. Don`t worry there are methods to by pass it.

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