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Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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I have forgotten my pin number for the screen lock after

Resolved Question:

i have forgotten my pin number for the screen lock after having it repaired it a samsung 5
Submitted: 7 months ago.
Category: Electronics
Expert:  nathan_mills replied 7 months ago.

Hi Micheal. Welcome to justanswer.

Did you have a Samsung account or Google account set up on your phone?

Customer: replied 7 months ago.
No I'm didn't
Expert:  nathan_mills replied 7 months ago.

Then you will need to hard reset the phone to bypass the security pin. But this will wipe all the data stored in the phone memory.

Customer: replied 7 months ago.
That's OK how do I do that
Expert:  nathan_mills replied 7 months ago.

First switch off your phone.

Then press and hold Volume up, home and power key until you get the recovery menu. Don`t release the keys when you see the Samsung logo. Just keep on holding it until you get some options on the black screen (Recovery menu)

Customer: replied 7 months ago.
after that
Expert:  nathan_mills replied 7 months ago.

Done this much?

Do you see a list of Menus.

Customer: replied 7 months ago.
Expert:  nathan_mills replied 7 months ago.

Using Volume down, go to Wipe data/factory reset and press Power button to select it. Again press power to select Yes

Expert:  nathan_mills replied 7 months ago.

The phone will reboot now.

Expert:  nathan_mills replied 7 months ago.

Done?

Customer: replied 7 months ago.
Just waiting for it to reboot
Expert:  nathan_mills replied 7 months ago.

Okay let me know when the reboot is complete.

Customer: replied 7 months ago.
It's done thank-you for your help it must be my old age that I forgot the pin
Expert:  nathan_mills replied 7 months ago.

That happens. Don`t worry there are methods to by pass it.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.
You will see a tab on your screen saying WRITE A REVIEW. A positive review is well appreciated. Thanks

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 612
Experience: Efficient Technician with more than 30 years of Experience.
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