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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 615
Experience:  Efficient Technician with more than 30 years of Experience.
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I have taken photos on a Samsung Tablet 2 yesterday. it

Resolved Question:

I have taken photos on a Samsung Tablet 2 yesterday. it appears that my Samsung galaxy 3 phone has synced to the tablet and deleted the photos and replaced them with the photos on the phine....can I retrieve yesterdays photos taken on the tablet please?
Submitted: 7 months ago.
Category: Electronics
Expert:  nathan_mills replied 7 months ago.

Hi Candice. Welcome to justanswer.

Did you have a google account set up on your tab?

Customer: replied 7 months ago.
Can i call you and talk? Confused, how can you connect to my tablet????
Expert:  nathan_mills replied 7 months ago.

I can provide you Remote Assistance. Sorry won`t be able to provide call support

Expert:  nathan_mills replied 7 months ago.

I can connect through the computer.

Customer: replied 7 months ago.
Is the "22.00 the only payment??? I only want this one service...can you do this now?
Expert:  nathan_mills replied 7 months ago.

No that`s extra. If you don`t want to spend extra then don`t worry, I will try to solve the issue by this chat only. Open google.com in your browser and sign into your Google account.

Customer: replied 7 months ago.
Sorry, dont know what you mean, i so not think I have a google account
Expert:  nathan_mills replied 7 months ago.

Do you have a gmail account. If yes, then sign into it

Customer: replied 7 months ago.
ok.done that
Expert:  nathan_mills replied 7 months ago.

Now inn google search bar, type GOOGLE PHOTOS. Open the first result and see if your photos are there or not

Customer: replied 7 months ago.
not there
Expert:  nathan_mills replied 7 months ago.

Then connect the tab using a usb cable to your computer. When it is detected, open it. Open the DCIM folder and check if they are present there or not

Customer: replied 7 months ago.
how?
Expert:  nathan_mills replied 7 months ago.

Connect the tab with a usb cable to your computer. Done? Are you using Windows computer?

Customer: replied 7 months ago.
I have connected and can see the tablet but no idea what a DCIM folder is?? Sorry
Expert:  nathan_mills replied 7 months ago.

Open the tab shown in your computer. You will see Internal storage. Open it. Then there will be different folders present. Open the folder name DCIM.

Customer: replied 7 months ago.
opening portable devices, finding the tablet but no internal storage?
Expert:  nathan_mills replied 7 months ago.

Can you open it and check where all the files are which are stored inside the tab

Customer: replied 7 months ago.
open what please?
Expert:  nathan_mills replied 7 months ago.

Open the tab that is being shown in your computer

Customer: replied 7 months ago.
What tab???
Expert:  nathan_mills replied 7 months ago.

Your Samsung Galaxy Tab

Customer: replied 7 months ago.
Sorry the galaxy tab is now connected to the computer via USB...no idea what to do next, please explain precisely...
Expert:  nathan_mills replied 7 months ago.

Is it being shown in your drive list?

Customer: replied 7 months ago.
in portable devices
Expert:  nathan_mills replied 7 months ago.

Open it and tell me what do you see

Customer: replied 7 months ago.
GT-p3110
Expert:  nathan_mills replied 7 months ago.

Open it.

Customer: replied 7 months ago.
ok
Expert:  nathan_mills replied 7 months ago.

Keep telling me what is being shown in your screen so that I can tell you where you have to click

Customer: replied 7 months ago.
Tabs General Driver,Detail, Events, Power management
Expert:  nathan_mills replied 7 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Expert:  nathan_mills replied 7 months ago.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.
You will see a tab on your screen saying WRITE A REVIEW. A positive review is well appreciated. Thanks

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 615
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 2 other Electronics Specialists are ready to help you

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