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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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I have taken photos on a Samsung Tablet 2 yesterday. it

Resolved Question:

I have taken photos on a Samsung Tablet 2 yesterday. it appears that my Samsung galaxy 3 phone has synced to the tablet and deleted the photos and replaced them with the photos on the phine....can I retrieve yesterdays photos taken on the tablet please?
Submitted: 11 months ago.
Category: Electronics
Expert:  nathan_mills replied 11 months ago.

Hi Candice. Welcome to justanswer.

Did you have a google account set up on your tab?

Customer: replied 11 months ago.
Can i call you and talk? Confused, how can you connect to my tablet????
Expert:  nathan_mills replied 11 months ago.

I can provide you Remote Assistance. Sorry won`t be able to provide call support

Expert:  nathan_mills replied 11 months ago.

I can connect through the computer.

Customer: replied 11 months ago.
Is the "22.00 the only payment??? I only want this one service...can you do this now?
Expert:  nathan_mills replied 11 months ago.

No that`s extra. If you don`t want to spend extra then don`t worry, I will try to solve the issue by this chat only. Open google.com in your browser and sign into your Google account.

Customer: replied 11 months ago.
Sorry, dont know what you mean, i so not think I have a google account
Expert:  nathan_mills replied 11 months ago.

Do you have a gmail account. If yes, then sign into it

Customer: replied 11 months ago.
ok.done that
Expert:  nathan_mills replied 11 months ago.

Now inn google search bar, type GOOGLE PHOTOS. Open the first result and see if your photos are there or not

Customer: replied 11 months ago.
not there
Expert:  nathan_mills replied 11 months ago.

Then connect the tab using a usb cable to your computer. When it is detected, open it. Open the DCIM folder and check if they are present there or not

Customer: replied 11 months ago.
how?
Expert:  nathan_mills replied 11 months ago.

Connect the tab with a usb cable to your computer. Done? Are you using Windows computer?

Customer: replied 11 months ago.
I have connected and can see the tablet but no idea what a DCIM folder is?? Sorry
Expert:  nathan_mills replied 11 months ago.

Open the tab shown in your computer. You will see Internal storage. Open it. Then there will be different folders present. Open the folder name DCIM.

Customer: replied 11 months ago.
opening portable devices, finding the tablet but no internal storage?
Expert:  nathan_mills replied 11 months ago.

Can you open it and check where all the files are which are stored inside the tab

Customer: replied 11 months ago.
open what please?
Expert:  nathan_mills replied 11 months ago.

Open the tab that is being shown in your computer

Customer: replied 11 months ago.
What tab???
Expert:  nathan_mills replied 11 months ago.

Your Samsung Galaxy Tab

Customer: replied 11 months ago.
Sorry the galaxy tab is now connected to the computer via USB...no idea what to do next, please explain precisely...
Expert:  nathan_mills replied 11 months ago.

Is it being shown in your drive list?

Customer: replied 11 months ago.
in portable devices
Expert:  nathan_mills replied 11 months ago.

Open it and tell me what do you see

Customer: replied 11 months ago.
GT-p3110
Expert:  nathan_mills replied 11 months ago.

Open it.

Customer: replied 11 months ago.
ok
Expert:  nathan_mills replied 11 months ago.

Keep telling me what is being shown in your screen so that I can tell you where you have to click

Customer: replied 11 months ago.
Tabs General Driver,Detail, Events, Power management
Expert:  nathan_mills replied 11 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Expert:  nathan_mills replied 11 months ago.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.
You will see a tab on your screen saying WRITE A REVIEW. A positive review is well appreciated. Thanks

nathan_mills and other Electronics Specialists are ready to help you

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