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JamesI
JamesI, Technician
Category: Electronics
Satisfied Customers: 744
Experience:  I have provided on site support for a range of devices from media to telecoms.
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Vertical lines and fading colour

Customer Question

vertical lines and fading colour
Submitted: 3 months ago.
Category: Electronics
Expert:  JamesI replied 3 months ago.

Could you please provide a little more details as to what the device is (make and model) and what you have done to date to troubleshoot.

Thanks

Customer: replied 3 months ago.
Samsung tv
Model code le32c450
Expert:  JamesI replied 3 months ago.

Are you seeing the vertical lines appear on all channels or just terrestrial or a given HDMI source, for example when you press the menu button do you still see the vertical lines.

This is the simplest way to determine if its the control board or the LCD panel itself.

Regards

James

Customer: replied 3 months ago.
On all HDM1 Channels
Expert:  JamesI replied 3 months ago.

The most likely cause is interference, I would start by unplugging both ends of an HDMI cable, then plug it into a spare HDMI port and then plug it into the device again but using a route where it is away from other wires and power sources.

If this doesnt work, we need to rule out a software issue.

  • Put TV on standby
  • Press the following buttons on the remote in the order stated: 'info, menu, mute, power'
  • A menu will be displayed, press the 'Down Arrow' on the remote until "Reset" is highlighted, then press the 'Right Arrow' on the remote.
  • The TV will then restart.

If after restart the fault is still present, then its likely this is a hardware fault and require professional diagnostics. Please let me know how you get on with the HDMI cable and factory reset, and if need be if this doesnt resolve your issue, provide me with your postcode and I can recommend a firm who can repair the hardware fault.

Customer: replied 3 months ago.
None of your advice has worked so far.
Expert:  JamesI replied 3 months ago.

I will hand this over to another expert as I am limited to what more I can suggest remotely.

Customer: replied 3 months ago.
I Will contact Samsung customer service.
Customer: replied 3 months ago.
Re repair ....my post code is
Ub12ex

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