Hi Colin. Welcome to justanswer.
You will need to factory reset the laptop to bypass the password.
Start Acer Aspire laptop, and when you see Acer screen, press F2 to enter BIOS screen. In Main option, set D2D Recovery as “Enabled”.
Press F10 to save and exit BIOS. When you see Acer screen again, press ALT + F10. Until “Acer eRecovery” option appears, choose it and press Enter.
Select “Restore System to Factory Default Settings”.
Until system restore reaches 100%, message “Recovery has been completed” pops up. Click “OK” to restart laptop.
Don’t shut off and wait for some minutes.
System basic settings window pops up.
Read the license agreement and agree it by ticking “I agree license agreement”.
Install Empowering Technology at last. And then reboot laptop
Press Fn key and F2 when you see the logo. Turn it off again and then press
What version of Windows was installed in your laptop?
Turn off the laptop.
When you see Acer screen again, keep pressing ALT + F10, Until “Acer eRecovery” option appears, then choose it and press Enter.
Do you have the recovery disc?
And try pressing ALT FN F10 when the laptop boots up
Do you have Windows CD?
How old is your Laptop?
Colin, are you on the blue password *****?
Okay. Go to the screen which asks you for the password.
Do you see a small gear icon from where you get the option to shut down/sleep/restart? If yes then click it so that three options are displayed (i.e. sleep,shut down,restart). Now hold the SHIFT key and press RESTART. Keep on holding the SHIFT key until your laptop restarts and shows some options on the screen. Then release the SHIFT key and click TROUBLESHOOT.
Click Reset. And wait for the process to complete
Now your laptop will restart
When the laptop boots up, Press Next and select Fully Clean the drive. Make sure the laptop is plugged in to electricity.
What is the status?
Okay let it complete and let me know the result.
Did you get the Region and Language screen?
Go through the setup. Fill in the details if you are asked to
Sign into your account if you have one or you can skip the step
Okay wait for the process to complete
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