How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask nathan_mills Your Own Question
nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
76814648
Type Your Electronics Question Here...
nathan_mills is online now

How do I log onto a Acer aspire laptop with a forgotten

Resolved Question:

How do I log onto a Acer aspire laptop with a forgotten password
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi Colin. Welcome to justanswer.

You will need to factory reset the laptop to bypass the password.

Customer: replied 1 year ago.
How
Expert:  nathan_mills replied 1 year ago.

Start Acer Aspire laptop, and when you see Acer screen, press F2 to enter BIOS screen. In Main option, set D2D Recovery as “Enabled”.

Press F10 to save and exit BIOS. When you see Acer screen again, press ALT + F10. Until “Acer eRecovery” option appears, choose it and press Enter.

Select “Restore System to Factory Default Settings”.

Expert:  nathan_mills replied 1 year ago.

Until system restore reaches 100%, message “Recovery has been completed” pops up. Click “OK” to restart laptop.

Don’t shut off and wait for some minutes.

System basic settings window pops up.

Read the license agreement and agree it by ticking “I agree license agreement”.

Install Empowering Technology at last. And then reboot laptop

Customer: replied 1 year ago.
Pressed f2. Just asks for password
Expert:  nathan_mills replied 1 year ago.

Press Fn key and F2 when you see the logo. Turn it off again and then press

Customer: replied 1 year ago.
Just returns to password *****
Expert:  nathan_mills replied 1 year ago.

What version of Windows was installed in your laptop?

Customer: replied 1 year ago.
10
Expert:  nathan_mills replied 1 year ago.

Turn off the laptop.

When you see Acer screen again, keep pressing ALT + F10, Until “Acer eRecovery” option appears, then choose it and press Enter.

Customer: replied 1 year ago.
Just goes straight to password *****
Expert:  nathan_mills replied 1 year ago.

Do you have the recovery disc?

Expert:  nathan_mills replied 1 year ago.

And try pressing ALT FN F10 when the laptop boots up

Customer: replied 1 year ago.
Didn't come with one
Customer: replied 1 year ago.
Password *****
Customer: replied 1 year ago.
You still there?
Expert:  nathan_mills replied 1 year ago.

Do you have Windows CD?

Customer: replied 1 year ago.
No
Expert:  nathan_mills replied 1 year ago.

How old is your Laptop?

Expert:  nathan_mills replied 1 year ago.

Colin, are you on the blue password *****?

Customer: replied 1 year ago.
Acer Aspire F15. About 6 months old but never actually been used, just the password ***** in. Essentially brand new.
Expert:  nathan_mills replied 1 year ago.

Okay. Go to the screen which asks you for the password.

Customer: replied 1 year ago.
Ok
Customer: replied 1 year ago.
Done
Expert:  nathan_mills replied 1 year ago.

Do you see a small gear icon from where you get the option to shut down/sleep/restart? If yes then click it so that three options are displayed (i.e. sleep,shut down,restart). Now hold the SHIFT key and press RESTART. Keep on holding the SHIFT key until your laptop restarts and shows some options on the screen. Then release the SHIFT key and click TROUBLESHOOT.

Customer: replied 1 year ago.
Done that. Showing reset and advanced options
Expert:  nathan_mills replied 1 year ago.

Click Reset. And wait for the process to complete

Customer: replied 1 year ago.
Done that
Expert:  nathan_mills replied 1 year ago.

Now your laptop will restart

Customer: replied 1 year ago.
Pressed reset, how long?
Expert:  nathan_mills replied 1 year ago.

When the laptop boots up, Press Next and select Fully Clean the drive. Make sure the laptop is plugged in to electricity.

Expert:  nathan_mills replied 1 year ago.

What is the status?

Customer: replied 1 year ago.
Resetting 70%
Expert:  nathan_mills replied 1 year ago.

Okay let it complete and let me know the result.

Customer: replied 1 year ago.
Got a blank screen now
Expert:  nathan_mills replied 1 year ago.

Did you get the Region and Language screen?

Customer: replied 1 year ago.
Got to the hello there screen
Expert:  nathan_mills replied 1 year ago.

Go through the setup. Fill in the details if you are asked to

Expert:  nathan_mills replied 1 year ago.

Done?

Customer: replied 1 year ago.
Got to the sign in page
Expert:  nathan_mills replied 1 year ago.

Sign into your account if you have one or you can skip the step

Customer: replied 1 year ago.
They're setting things up for me
Expert:  nathan_mills replied 1 year ago.

Okay wait for the process to complete

Customer: replied 1 year ago.
Seems to be working now thankyou
Expert:  nathan_mills replied 1 year ago.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.
You will see a tab on your screen saying WRITE A REVIEW. A positive review is well appreciated. Thanks

nathan_mills and other Electronics Specialists are ready to help you