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Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 10804
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Samsung smart tv taking very time to download

Resolved Question:

samsung smart tv taking very long time to download terms,conditions & privacy policy
Submitted: 11 months ago.
Category: Electronics
Expert:  Shahid replied 11 months ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.

- Could you please get me the model number written on back of TV?

- Does that delay occur on all internal applications builtin TV?

Thanks.

Customer: replied 11 months ago.
samsung tv model ue50ju6800k
Expert:  Shahid replied 11 months ago.

Thanks for the info.

1- How old is the TV and does it have problem since first day?

2- Does that delay occur on all internal applications builtin TV?

Customer: replied 11 months ago.
its only 2 days old cant get passed startup hub
Expert:  Shahid replied 11 months ago.

OK, does the TV get strong wifi signals, or in other words how far the wifi router box is located form TV as weak wifi signals can be cause of issue?

Customer: replied 11 months ago.
wifi box next to tv running at 36mbps
Expert:  Shahid replied 11 months ago.

This is odd, have you tried to run Network Setup again to make fresh connection with router?

Customer: replied 11 months ago.
tried 3 times now even had new broadband installed
Expert:  Shahid replied 11 months ago.

I understand, I hope other things such as laptop/PC, smart phones connected to same router would be working fine.

Please unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check.

If problem persist then it seems internal issue of TV where main board of TV isn't processing internet data correctly and causing the delay. I am really sorry about this and you are going to have to return the TV to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.

Thank you.

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