I'm sorry about the issue. Is the printer currently working on any computer?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Is the printer connected to the computer with a USB printer cable? Or is the connection wireless?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
I'm sorry, with remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Otherwise, I will provide written instructions per your request.
- Is the printer currently working on one computer or not?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,
No problem. Please try the followings:
1. Go to Control Panel -> Programs / Programs and uninstall the Kodak printer program, if it's there.
2. Go to Control Panel -> Hardware and Sound / Devices and Printers, and if you see any Kodak printer / item there, then right-click on it, and remove it for now and confirm.
3. Download / install the printer driver / software at the Kodak website below:
Please reply at the box below to continue. Thank you,
That's fine. You probably downloaded the printer driver at a wrong website. You came here and asked me for printer / computer support, so I'm providing the written solution per your request. Can you please continue with my next two steps now?
Please try and let me know; we guarantee our service. I will help further if there is still any issue. Thank you,
When you accept the conditions of Kodak, what happens? Is there any box to click on? Please let me know. Thank you,
Are you able to accept the conditions of Kodak? Or is it still stuck there?
- If you change your mind, I can connect remotely to your computer and fix this issue directly and quickly for you while you are watching.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further; we guarantee our service. Thank you,