How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask nathan_mills Your Own Question
nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
76814648
Type Your Electronics Question Here...
nathan_mills is online now

My Epson printer is saying it is in error. I have spoken to

Resolved Question:

My Epson printer is saying it is in error. I have spoken to your agent today who advised me to come on to this website. I have followed all the video instructions i.e. change ink cartridges, switch it off and on again to erase it's memory of the error and also followed the two e-mails which he sent to me. I haven't got a clue as to what it all means and still my printer is in an error state. Are you able to help me ?
Submitted: 11 months ago.
Category: Electronics
Expert:  nathan_mills replied 11 months ago.

Hi Catherine. Welcome to justanswer.

Can you please specify the model number of your printer and what exact error are you getting?

nathan_mills and other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 11 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Expert:  nathan_mills replied 11 months ago.

I got disconnected. Please run the downloaded file once again.