How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask nathan_mills Your Own Question
nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
76814648
Type Your Electronics Question Here...
nathan_mills is online now

My samsung galaxy s7 wont stay connected to wifi it connects

Resolved Question:

hi my samsung galaxy s7 wont stay connected to wifi it connects for a few seconds then disconnects.
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi Damien. Welcome to justanswer.

Turn off the bluetooth.

Forget the wifi network. Then again search for the network and try to connect. See if it is still disconnecting or not.

Customer: replied 1 year ago.
it still the same. when i went into the network options were cancel or connect not forget
Expert:  nathan_mills replied 1 year ago.
Go to Settings-About Phone. Click Check for updates. Make sure internet is working on your phone. If wifi is not working then turn on mobile data and check for updates
Customer: replied 1 year ago.
cant download signal is very bad here
Expert:  nathan_mills replied 1 year ago.
Then factory reset is the only option but this will delete all the data from your phone. Do you want to reset the device?
Customer: replied 1 year ago.
i will try the update in the morning when im in better signal. i dont want to factory reset
Expert:  nathan_mills replied 1 year ago.
Okay then try updating. Most probably samsung would have fixed the issue with the update. Let me know in the morning if the issue is resolved or not
Customer: replied 1 year ago.
will do thanks Nathan.
Expert:  nathan_mills replied 1 year ago.

Don't forget to rate the chat positively.

nathan_mills and 2 other Electronics Specialists are ready to help you