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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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We have Sony TV that stopped working. Can you help? Thank

Customer Question

Hi
we have Sony TV that stopped working. Can you help?
Thank you
Submitted: 1 year ago.
Category: Electronics
Customer: replied 1 year ago.
I have asked you a question gave my card details but you have not reply to me.
Expert:  Pete replied 1 year ago.

Hi there,

Sorry for the delay!

I am Pete, and I'll be happy to assist with your TV question.

Can you please let me know:

1. What is the model number of your Sony TV?

2. Does the standby light come on?

3. Have you tried connecting any other devices, e.g. DVD player?

4. Is there any sign of life from the TV at all? (any clicking or other sounds)

Customer: replied 1 year ago.
Thank you PeteI suppose I was impatient1.The model is KDL - 32V5500
2. The standby light is on and red. But we try to switch it on it flashes
3.The Sky box is connected to it and seems to respond OK
4.There is no sign of any sort from the TV at all. No dancing, no singing, not praying maybe its dying. HaHaha
Customer: replied 1 year ago.
How much longer do I have to wait for your response?
Customer: replied 1 year ago.
Very disappointed with the service.
Customer: replied 1 year ago.
Make certain you don't charge me for "No Service"
Expert:  Pete replied 1 year ago.

Sorry for the delay - I have been looking into this problem for you.
Do you still wish to continue?

Customer: replied 1 year ago.
As you did not reply to my questions three time before I do not find your service helpful and I am not interested to carry on.
I just realised that £ 20 were already withdrawn from my account. Not only its against the rules that your company set it, it is also amount to fraud. Please refund the money asa.
Thank you
Ora Joseph
Expert:  Pete replied 1 year ago.

Ora, I am a user of this site just like you.

Your deposit is held by the website, not me. I have been paid nothing.

For any account queries you will need to contact customer services.

Best,

Pete.