My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
I can connect to your computer remotely and install the printer for you.
Let me know if you like to do that please.
okay, thank you. Are you on the Acer computer now?
I can send you the remote link now.
Are you viewing this on the Acer computer ?
okay, thank you. Click on the blue link below and allow the remote session to download and run please>
were you able to get the download to open and run?
Did you click on the link and then after the download finished, click on the download and choose run, then allow the remote session to begin.