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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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How do I erase all data and return to factory settings on my

Customer Question

How do I erase all data and return to factory settings on my hp laptop
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi Christopher. Welcome to justanswer.

Press Ctrl Alt Del and then you will get some options for task bar. On the lower right side, you will see a small gear icon from where you get the option to shut down/sleep/restart? If yes then click it so that three options are displayed (i.e. sleep,shut down,restart). Now hold the SHIFT key and press RESTART. Keep on holding the SHIFT key until your laptop restarts and shows some options on the screen. Then release the SHIFT key and click TROUBLESHOOT.

Click Reset. And wait for the process to complete

Expert:  nathan_mills replied 12 months ago.

Hi Christopher, How did things turn out?

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