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Hi Christopher. Welcome to justanswer.
Press Ctrl Alt Del and then you will get some options for task bar. On the lower right side, you will see a small gear icon from where you get the option to shut down/sleep/restart? If yes then click it so that three options are displayed (i.e. sleep,shut down,restart). Now hold the SHIFT key and press RESTART. Keep on holding the SHIFT key until your laptop restarts and shows some options on the screen. Then release the SHIFT key and click TROUBLESHOOT.
Click Reset. And wait for the process to complete
Hi Christopher, How did things turn out?