How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shahid Your Own Question

Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 9636
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your Electronics Question Here...
Shahid is online now

I have a digihome Smart TV. I have a BT box from which I

Resolved Question:

I have a digihome Smart TV. I have a BT box from which I watch the television and connect to players and apps including Netflix. I want to get Youtube on my TV but it keeps telling me to check my internet connection. How can I open Youtube?
Submitted: 5 months ago.
Category: Electronics
Expert:  Shahid replied 5 months ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.

1- Could you please get me the model number written on back of TV?
2- Was youtube application working fine in this TV and recently got problem?

3- Any idea how old is the TV?
Thanks.

Customer: replied 5 months ago.
Just looking....
Expert:  Shahid replied 5 months ago.

OK, take your time.

Customer: replied 5 months ago.
42278FHDDLEDCNTO (Tesco)
Never had Youtube app. on this TV
Around 7 months old
Customer: replied 5 months ago.
DIGIHOME television
Expert:  Shahid replied 5 months ago.

Thanks for the info.

Does TV has builtin youtube app?

Expert:  Shahid replied 5 months ago.

Also, other apps in TV work fine?

Customer: replied 5 months ago.
If you select YouTube which the TV has on it , it says 'please check the internet connection'
Customer: replied 5 months ago.
Only using Netflix so far - the set is also connected to a BT box
Expert:  Shahid replied 5 months ago.

OK, so Netflix app works fine but youtube doesn't, correct?
Have you tried to check firmware update as option might be available in TV menu to check firmware/ software update?

Customer: replied 5 months ago.
no - not tried that. The Netflix comes from the BT box.... maybe I need to get the Youtube app on here instead of the TV ??
Customer: replied 5 months ago.
Can the BT box get the YouTube app, do you know? It isn't on the list of apps that is sent from the BT box
Expert:  Shahid replied 5 months ago.

ah OK, I thought Netflix app is builtin TV and this info clears the things.

You would need to run Network Setup in TV menu to establish wifi connection with router to connect the TV to internet then run youtube app to watch video clips.

If TV doesn't have wifi feature then you would need to use Ethernet cable that plugs in LAN port on rear of TV and internet modem and run netwrok setup in TV menu to connect it to internet. If you don't see youtube app in BT box then it is not possible to add it because this process is entirely in BT company's hands and they can install/ delete any app by sending out firmware/ software update to their BT box.

I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.
Thank you.

Customer: replied 5 months ago.
I have connected the TV to the router,using an ethernet cable, but it still says, "check your internet connection". What other options are there?
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Shahid replied 5 months ago.

Have you run Network Setup option in TV menu to make connection with router/modem?

Expert:  Shahid replied 5 months ago.

It is similar to when you connect laptop or smart phone to your router.

Shahid, Technician
Category: Electronics
Satisfied Customers: 9636
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Shahid and other Electronics Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    789
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    575
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.