My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is the email address on the account please?
okay, thank you. Can you access your email on the yahoo address?>***@******.***
are you on your computer now?
If yes, is it a windows or mac?
Click on the blue link below and allow the remote session to download and run please>
okay, thank you. Click on the blue link below and allow the remote session to download and run please>
are you able to click on the blue link and then click on the download to allow the download to run?