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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9713
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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Have been unable to gain access to my account as I am unable

Customer Question

have been unable to gain access to my account as I am unable to remember my password ***** am having difficulty in adding a new ipad to the computer
Submitted: 11 months ago.
Category: Electronics
Expert:  *ElectronicsTech replied 11 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the email address on the account please?

Customer: replied 11 months ago.
Expert:  *ElectronicsTech replied 11 months ago.

okay, thank you. Can you access your email on the yahoo address?>***@******.***

*ElectronicsTech and other Electronics Specialists are ready to help you
Expert:  *ElectronicsTech replied 11 months ago.

are you on your computer now?

If yes, is it a windows or mac?

Expert:  *ElectronicsTech replied 11 months ago.

Click on the blue link below and allow the remote session to download and run please>

http://www.justanswer.com/remotedesktop/join.aspx?Session=e1cb2831-fe56-4458-872b-2d799830cdcf\

Expert:  *ElectronicsTech replied 11 months ago.

are you on your computer now?

Customer: replied 11 months ago.
I am on the computer now
Expert:  *ElectronicsTech replied 11 months ago.

okay, thank you. Click on the blue link below and allow the remote session to download and run please>

http://www.justanswer.com/remotedesktop/join.aspx?Session=e1cb2831-fe56-4458-872b-2d799830cdcf\

Expert:  *ElectronicsTech replied 11 months ago.

are you able to click on the blue link and then click on the download to allow the download to run?