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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 586
Experience:  Efficient Technician with more than 30 years of Experience.
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From Mr Mike Hughes, I have been trying to update Microsoft

Customer Question

From Mr Mike Hughes, I have been trying to update Microsoft Security Essentials. The system tries to update then stops when the linier pointer is about a quarter of the way across. It seems that the system of update is frozen out at that point. Could you please advise how I can resolve the problem? I am not an IT expert but I can get by so to speak.
Submitted: 3 months ago.
Category: Electronics
Expert:  nathan_mills replied 3 months ago.

Hi. Welcome to justanswer.

Which operating system are you using? Windows 10,8,7 ??

Customer: replied 3 months ago.
Vista 32bit
Expert:  nathan_mills replied 3 months ago.

Check if the date and time is rightly set.

Customer: replied 3 months ago.
No I do not wish to be securely connected. 2 Years ago I did that which resulted in me having to have my computer rebuilt. No reflection on yourself but now extra wary.
Expert:  nathan_mills replied 3 months ago.

Michael, out remote assistance is secure an once the session ends I have no access to your system. This is a verified service.

If you don't want that, no problem. The offer is sent automatically.

Tell me if the date and time in your computer is correct?

Customer: replied 3 months ago.
Date and time is correct
Expert:  nathan_mills replied 3 months ago.

Okay.

CLICK HERE and DOWNLOAD THE Microsoft Security Essential once again. Once the download is complete, you will need to install it in your system.

Customer: replied 3 months ago.
Ok doin it now.
Expert:  nathan_mills replied 3 months ago.

Okay download it and then install it and let me know the result

Customer: replied 3 months ago.
It came up with the fact that it is already installed. But because that the app installed before installing this new one/app was beacause it was frozen out . Should I now close down then uninstall that what is already in the system and then reload the app from Microsoft support ???
Expert:  nathan_mills replied 3 months ago.

Yes. Uninstall the app previously there and then install the downloaded file once again

Customer: replied 3 months ago.
OK will do now
Expert:  nathan_mills replied 3 months ago.

Okay. Do it and then see if it works or not

Expert:  nathan_mills replied 3 months ago.

Michael, what is the status?

Expert:  nathan_mills replied 3 months ago.

Hi Michael, How did things turn out?

Expert:  nathan_mills replied 3 months ago.

Hi Michael, please update me with the status of the issue. Is it still there? If yes, then reply for further assistance. Else, Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services. Thanks

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