I'm sorry about the issue. What's the model of your phone?
Please reply at the box below. Thank you,
Thank you. Please press & hold the Power button on the phone for about 25 seconds, then turn it back on and check.
- If that does not work, please try the following:
Please let me know if there is still any issue. Thank you,
Make sure the phone is powered off before holding those 3 buttons. If needed, remove the battery from the phone for 30 seconds, then reinstall it, then hold those 3 buttons.
Please click on the website below for video instructions:
I'm sorry; it took me a few minutes to troubleshoot and to write. Make sure the phone is powered off before holding those 3 buttons. If needed, remove the battery from the phone for 30 seconds, then reinstall it, then hold those 3 buttons.
You're welcome. Did you use the same exact google (usually gmail email address) that you & your friend used to set up your new phone yesterday? Thank you,
The phone requires entering the exact email address that was used to set up the phone yesterday. Do you remember that email address?
Does it let you skip this step on the phone?
Can you skip this step on the phone?
Does it let you create / set up a new account?
Can you check with his friend if he did set up an gmail email address on your phone yesterday?
Do you remember if Mark used your email address or another email address on your phone? Did he ask for your email address?
Sorry, that is strange. For security protection, the phone will always ask for the email address (google account) that was set up with the phone. Maybe he also set up a gmail email address? Can you check with Mark again? Otherwise, they need to replace the phone for you. Thank you,
You're very welcome. Yes. If there is still any issue later, please let me know. Thank you for your patience. Thank you,