Hi Customer. Welcome to justanswer.
Please specify the system where you want to update the files.
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Okay. Download the file from the above blue text which says Click Here and open that Elsinore file on your computer so that I can resolve the issue.