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nathan_mills
nathan_mills, Customer Service
Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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I have an Epson stylus PHOTO R200. The printing got faint as

Resolved Question:

I have an Epson stylus PHOTO R200.
The printing got faint as though it had run out of ink although I had put in a new set a short time ago.
I pressed the left hand button and the ink holder moved so that I could remove the black pod and shake it see whether that would release the ink but it did not.
I purchased a new set of inks and when I switched the printer on both the red lights are flashing alternately. I have pressed each in turn and both together but they still flash and the ink holder remains at the right hand end of the printer so I am not able to change the inks.
Any help you can give me will be greatly appreciated.
Roger Burgess
Submitted: 9 months ago.
Category: Electronics
Expert:  nathan_mills replied 9 months ago.

Hi Roger. Welcome to justanswer.

How old is your printer? And how often do you use it?

Customer: replied 9 months ago.
Probably about 8 years.
Used 3 days in seven.
Expert:  nathan_mills replied 9 months ago.

Then most probably the waste ink tank and counter are the problem. They have become full. These are the pads which absorb the extra ink from the cartridges.

Expert:  nathan_mills replied 9 months ago.

You can try resetting them. If it works after resetting the counter then you can use it for some days more. If it doesn't then waste ink pads need to be replaced but I would not suggest you to replace it.

Customer: replied 9 months ago.
Thank you Nathan.
Expert:  nathan_mills replied 9 months ago.

You will need to install a resetting software.

Should I install the software? If yes then accept the remote assistance offer.

Else I will give you the links to the software.

Let me know how you would like to proceed

Expert:  nathan_mills replied 9 months ago.

Roger, please reply so that necessary assistance can be provided.

Customer: replied 9 months ago.
Please can you give me the links Nathan
Expert:  nathan_mills replied 9 months ago.

Yes sure Roger. Are you using Windows computer or Mac system?

Customer: replied 9 months ago.
Windows
Expert:  nathan_mills replied 9 months ago.

CLICK HERE and the WIC reset software will automatically get downloaded. Once the download is complete, open the file and reset the ink pads

The procedure is little bit tricky and I doubt that you will be able to reset it yourself. If you want I can drop down my share of charge and help you reset the ink pads.

Customer: replied 9 months ago.
Sorry Nathan I have to go now.
Thanks for trying to help me.
all the best.
Roger
Expert:  nathan_mills replied 9 months ago.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 632
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and other Electronics Specialists are ready to help you
Customer: replied 9 months ago.
Hi Nathan,
I do not have anymore questions and I did rate your help.
I have got a new ;printer so the matter can now be put to bed.
Thank you.

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