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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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Why my emails not coming through, turn on, 8am came through

Customer Question

why my emails not coming through, turn on, 8am came through 4pm yesterday, turned on 8am today not come through
Submitted: 11 months ago.
Category: Electronics
Expert:  nathan_mills replied 11 months ago.

Hi. Welcome to justanswer.

On which device are you accessing your email?

Customer: replied 11 months ago.
HP Compaq, outlook.com
Expert:  nathan_mills replied 11 months ago.

On which browser are you using the outlook.com?? Internet Explorer or Google chrome

nathan_mills and other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 11 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Customer: replied 11 months ago.
please, I think google chrome, sorry new to a computer
Expert:  nathan_mills replied 11 months ago.

Open the file which gets downloaded once you click the blue text which says click here

Customer: replied 11 months ago.
sorry don't know ? what to do,
Expert:  nathan_mills replied 11 months ago.

Press this blue text CLICK THIS

Now from your keyboard, press Ctrl j and open the first file. Click Yes if it asks for permission

Expert:  nathan_mills replied 11 months ago.

Go to Downloads folder on your computer, and find the file named Elsinore.Screenconnect. Open that file

Expert:  nathan_mills replied 11 months ago.

Are you having trouble in starting the session?

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