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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 37837
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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I am being asked to pay £100 with a Paysafecard Voucher to

Resolved Question:

Hi
I am being asked to pay £100 with a Paysafecard Voucher to unblock my I Pad what can you advise please
Submitted: 1 year ago.
Category: Electronics
Expert:  Viet - Technician replied 1 year ago.

Hi,

I'm sorry about the issue. Do not follow any instruction in that fake message. Please let me know the following:

Does this issue only occur when you open the Safari app icon?

Or does this issue occur when you turn the iPad and/or when you open any other app or setting on the iPad?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
It happened whilst on Safari app icon yes
Expert:  Viet - Technician replied 1 year ago.

Thank you. Please open Settings app icon, then tap on Safari option on the left. Then tap on option Clear History and Website Data on the right. Then tap on Clear / confirm. Then open Safari app icon, and it should work fine now.

Please reply at the box below to continue. Thank you,

Customer: replied 1 year ago.
that has worked thank you very much
Expert:  Viet - Technician replied 1 year ago.

You're very welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,

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