Hi Lindsay. Welcome to justanswer.
Do you have any antivirus installed in your computer?
When you connect your Garmin device to your computer, do you see it under drive list?
Which OS version are you using?
Can you choose Secure Remote Assistance so that I can connect to your system and resolve the issue.
Lindsay, you need to accept the offer so that I can start the session
Lindsay, I have dropped down the charge. Please accept the offer so that I can actually connect remotely to your system and resolve the issue
Can`t drop below it. If you don`t want this service. I will guide you through chat only.
Which operating system are you using?
Do you see an icon of THIS PC on your desktop ?
Yes plug it in and open This PC program
When you are in This PC window, you will see your device there. Right click on Nuvi and select scan for viruses.
You right clicked, right?
Click this link above and sign into your Garmin account
Do you have Garmin Express software on your system?
I have kept the minimum fee for the you. Please accept it if you can as the solution will be quicker then.
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.