Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, try to print and let me know the results please.
So when you try to print it just clicks once and then nothing happens?
And what is the make and model of the printer?
when you try to print it just clicks once and then nothing happens?
ok... not sure how no thanks applies to my question?
In have asked a few times, are you saying your not willing to answer?
how is the printer connected to the computer?
Can you connect it to a different USB port please on the computer, then wait 5 minutes and then try to print.
You will always have at least two USB ports on the computer.
Tell me the make and model of the computer and I can tell you where it is
ok, now wait 5 minutes and try to print please
Can you restart the computer and try please
We are ruling out incorrect settings as we go along, its a process of elimination
Sorry if you find me unhelpful.... I ask please for your patience as it can take some time to go through and eliminate the causes for this.
Can you do the instructions I asked you and tell me the results?
I don't understand your response...
I am still waiting on you to complete the instructions
Do you have another computer there?
which version of windows are you using?
click start, type in devices and printers
click on it
Tell me all printers listed there please
its the windows logo in the bottom left
you need to do the complete instructions please.
you will find this when you do the instructions I provide you...
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
ok, then please take the time to carefully follow my instructions.
They work, but your skipping steps on it.
Respond to what sorry? I am still waiting for you to do the instructions please
I have decided to opt out of working with you further on this question.
You do not need to do anything, you will be contacted when another expert takes over you case.
Thank you and all the best.
Hi. This is Nathan
On your desktop, Right click the Microsoft logo that you see at the bottom right of your screen and select Control Panel from the list. Now go to Devices and Printers. Tell me which printer has been marked right with a green tick.
Is your printer printing now?
That`s great that your printer is working fine now.
Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.