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nathan_mills
nathan_mills, Customer Service
Category: Electronics
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Experience:  Efficient Technician with more than 30 years of Experience.
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Printer does not print when requested

Resolved Question:

printer does not print when requested
Submitted: 7 months ago.
Category: Electronics
Expert:  Richard replied 7 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 7 months ago.
I have done the connection to the power,and is now ready to use to print out .
Customer: replied 7 months ago.
I think it is a simple task to see if my setting for printing are ok
Expert:  Richard replied 7 months ago.

ok, try to print and let me know the results please.

Customer: replied 7 months ago.
I have tried to print but no response just one click. now I have 1 in queque
Expert:  Richard replied 7 months ago.

So when you try to print it just clicks once and then nothing happens?

And what is the make and model of the printer?

Customer: replied 7 months ago.
Epson D88 Plus
Expert:  Richard replied 7 months ago.

when you try to print it just clicks once and then nothing happens?

Customer: replied 7 months ago.
no thanks
Expert:  Richard replied 7 months ago.

ok... not sure how no thanks applies to my question?

In have asked a few times, are you saying your not willing to answer?

Ill repeat.....

when you try to print it just clicks once and then nothing happens?

Customer: replied 7 months ago.
when I try to print nothing happens
Expert:  Richard replied 7 months ago.

how is the printer connected to the computer?

Customer: replied 7 months ago.
a blue cable direct from the computer to the printer
Expert:  Richard replied 7 months ago.

Can you connect it to a different USB port please on the computer, then wait 5 minutes and then try to print.

Customer: replied 7 months ago.
There no other correct port to move it
Expert:  Richard replied 7 months ago.

You will always have at least two USB ports on the computer.

Tell me the make and model of the computer and I can tell you where it is

Customer: replied 7 months ago.
Acer. Now I found that port and place the plug into it
Expert:  Richard replied 7 months ago.

ok, now wait 5 minutes and try to print please

Customer: replied 7 months ago.
tried to print failed.
Customer: replied 7 months ago.
do you think it could be my settings are wrong?
Expert:  Richard replied 7 months ago.

Can you restart the computer and try please

We are ruling out incorrect settings as we go along, its a process of elimination

Customer: replied 7 months ago.
this is not a help. but I want to resolve with you asap, computer is now back on
Expert:  Richard replied 7 months ago.

Sorry if you find me unhelpful.... I ask please for your patience as it can take some time to go through and eliminate the causes for this.

Can you do the instructions I asked you and tell me the results?

Customer: replied 7 months ago.
soon as possible as I now have to remove the que
Expert:  Richard replied 7 months ago.

I don't understand your response...

I am still waiting on you to complete the instructions

Customer: replied 7 months ago.
que removed now.
Customer: replied 7 months ago.
print not working
Expert:  Richard replied 7 months ago.

Do you have another computer there?

Customer: replied 7 months ago.
no.
Expert:  Richard replied 7 months ago.

which version of windows are you using?

Customer: replied 7 months ago.
windows latest version 10
Expert:  Richard replied 7 months ago.

click start, type in devices and printers

click on it

Tell me all printers listed there please

Customer: replied 7 months ago.
sorry Richard I CANNOT FIND START
Expert:  Richard replied 7 months ago.

its the windows logo in the bottom left

Customer: replied 7 months ago.
Found start but its amaze of info not what you asked for
Expert:  Richard replied 7 months ago.

you need to do the complete instructions please.

click start, type in devices and printersclick on itTell me all printers listed there please
Customer: replied 7 months ago.
I cannot find the list of printers
Expert:  Richard replied 7 months ago.

you will find this when you do the instructions I provide you...

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Customer: replied 7 months ago.
Dear *****, I am not allowed to do what you ask to connect into my computer.
Expert:  Richard replied 7 months ago.

ok, then please take the time to carefully follow my instructions.

They work, but your skipping steps on it.

Customer: replied 7 months ago.
ok thank you.
Expert:  Richard replied 7 months ago.

your welcome

Customer: replied 7 months ago.
Hope you can respond asap?
Expert:  Richard replied 7 months ago.

Respond to what sorry? I am still waiting for you to do the instructions please

Customer: replied 7 months ago.
Dear *****, were are those intructions please? I have none to hand
Expert:  Richard replied 7 months ago.

I have decided to opt out of working with you further on this question.

You do not need to do anything, you will be contacted when another expert takes over you case.

Thank you and all the best.

Customer: replied 7 months ago.
I do not like your attitude in this matter as I am still waiting for your intructions!
But thankyou for trying.Also I am hoping I can get finished as I NEED TO PRINT OUT MY BOARDING PASSES!!!!
Expert:  nathan_mills replied 7 months ago.

Hi. This is Nathan

On your desktop, Right click the Microsoft logo that you see at the bottom right of your screen and select Control Panel from the list. Now go to Devices and Printers. Tell me which printer has been marked right with a green tick.

Customer: replied 7 months ago.
I have a very clever son, he did it on the phone today for me ,it was just replace empty cartridges. two of them .
Expert:  nathan_mills replied 7 months ago.

Is your printer printing now?

Customer: replied 7 months ago.
Many thanks for your message, yes all is well now. Thank you from Keith.
Expert:  nathan_mills replied 7 months ago.

That`s great that your printer is working fine now.

Expert:  nathan_mills replied 7 months ago.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 615
Experience: Efficient Technician with more than 30 years of Experience.
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