How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask nathan_mills Your Own Question

nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 595
Experience:  Efficient Technician with more than 30 years of Experience.
76814648
Type Your Electronics Question Here...
nathan_mills is online now

Please help in recovering my blocked hotmail.co.uk account -

Customer Question

please help in recovering my blocked hotmail.co.uk account - am ready to talk to technician now - now being 11.55 am London uk thanks
Submitted: 4 months ago.
Category: Electronics
Expert:  nathan_mills replied 4 months ago.

Hi Peter. Welcome to justanswer.

What message do you get when you try to sign in?

Customer: replied 4 months ago.
mircosoft message informing me that a third may be trying to access my hotmail account - in the meantime I am unable to read any of incoming e-mail in my in box - please help me thanks PETER LONDON UK
Customer: replied 4 months ago.
THIRD PARTY - opps !!
Expert:  nathan_mills replied 4 months ago.

Below the sign in button, you will see Forgot Password ***** Trouble logging in. Select it

Customer: replied 4 months ago.
Hello Nathan , Can we talk live please? - am really not good with computers - truly need you to take me by the hand - PLEASE PETER LONDON UK
Expert:  nathan_mills replied 4 months ago.

Peter, I can troubleshoot for you if you are not comfortable with computers. Please choose Secure Remote Assistance so that I can connect to your system remotely and solve the issue.

Customer: replied 4 months ago.
where is the Sign In button please - do not see it ??
Expert:  nathan_mills replied 4 months ago.

On the hotmail page, where you put your email and password, you will see a blue SIGN IN button. Below that button, you will see some text written in blue saying FORGOT PASSWORD. Select it. The solution will be quicker if you accept this offer.

Customer: replied 4 months ago.
ok will try thanks - peter london uk
Expert:  nathan_mills replied 4 months ago.

Then choose the third option. `Someone else is using my account`

Customer: replied 4 months ago.
sorry Nathan - am having a difficulty please be patience with me -- have code number - 5413 - can you help me please ??
Expert:  nathan_mills replied 4 months ago.

Peter please accept this offer, I will resolve the issue myself then

Expert:  nathan_mills replied 4 months ago.

Peter, you do not want Secure Remote Assistance?

Customer: replied 4 months ago.
ok Nathan , will accept your offer - am I paying a further £22 on top of the £ 20 already paid - don't really mind - just would like to resolve this problem for peace of mind , do as you feel is best and I really do appreciate all your assistance in this matter
PETER UKps DO I really need it ???
Expert:  nathan_mills replied 4 months ago.

Yes so that I can see the issue and resolve it. Don`t worry if the issue is not resolved, I will put forward your request for refund.

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 595
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 3 other Electronics Specialists are ready to help you
Customer: replied 4 months ago.
ok Nathan - not too sure what you mean re.problem resolved - will I be able to access my Hotmail account as before - am accepting the secure remote offer -- PLEASE tell me that all will back as it was about three weeks ago OK
Expert:  nathan_mills replied 4 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Expert:  nathan_mills replied 4 months ago.

Peter, you need to click this blue text above which says click here. Then a fill will get downloaded. Open that Elsinore.screenconnect file

Expert:  nathan_mills replied 4 months ago.

Peter, you have not yet started the session.

Are you having any difficulty? If yes, then click this blue link below and then press I AGree on the page that opens up

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=0004c1ba-7918-484e-9b25-403b49af90a2

Then press Ctrl j on your keyboard simultaneously and a list will be displayed. Open the first file

Expert:  nathan_mills replied 4 months ago.

Peter, you downloaded the wrong file. Please go through this link and open the file from this

Customer: replied 4 months ago.
sorry Nathan , I thought I was waiting for you to contact me - will do as you request
Expert:  nathan_mills replied 4 months ago.

Peter, what happened? You clicked I agree on that page?

Customer: replied 4 months ago.
Nathan - I am really not sure what I am to do - please help me
Customer: replied 4 months ago.
im still having trouble, still not resolve. hope you can help me
Expert:  nathan_mills replied 4 months ago.

Peter, did you receive an email from Microsoft on your gmail?

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    789
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    575
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.