Hi Peter. Welcome to justanswer.
What message do you get when you try to sign in?
Below the sign in button, you will see Forgot Password ***** Trouble logging in. Select it
Peter, I can troubleshoot for you if you are not comfortable with computers. Please choose Secure Remote Assistance so that I can connect to your system remotely and solve the issue.
On the hotmail page, where you put your email and password, you will see a blue SIGN IN button. Below that button, you will see some text written in blue saying FORGOT PASSWORD. Select it. The solution will be quicker if you accept this offer.
Then choose the third option. `Someone else is using my account`
Peter please accept this offer, I will resolve the issue myself then
Peter, you do not want Secure Remote Assistance?
Yes so that I can see the issue and resolve it. Don`t worry if the issue is not resolved, I will put forward your request for refund.
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Peter, you need to click this blue text above which says click here. Then a fill will get downloaded. Open that Elsinore.screenconnect file
Peter, you have not yet started the session.
Are you having any difficulty? If yes, then click this blue link below and then press I AGree on the page that opens up
Then press Ctrl j on your keyboard simultaneously and a list will be displayed. Open the first file
Peter, you downloaded the wrong file. Please go through this link and open the file from this
Peter, what happened? You clicked I agree on that page?
Peter, did you receive an email from Microsoft on your gmail?