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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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I have an old Samsung S1 that I want to give to my daughter.

Resolved Question:

I have an old Samsung S1 that I want to give to my daughter. Haven't used it for 2 years. Battery charged up fine. Problem is I can't remember the pattern so I've use up all my attempts. So it asks me for email and password, but none of my usual ones work. Have tried every combination I can think of. Please help.
Submitted: 11 months ago.
Category: Electronics
Expert:  nathan_mills replied 11 months ago.

Hi. Welcome to justanswer.

It is asking for your gmail id. Enter it if you have one. Else let me know so that I can guide you further

Customer: replied 11 months ago.
I enter my email address and any passwords that I can remember but no joy.
Expert:  nathan_mills replied 11 months ago.

Okay no problem. You will have to reset your phone. But that will erase all the data from your phone

Customer: replied 11 months ago.
That's ok. Don't mind losing what's on it. Just want to be able to use the phone again with anew sim card.
Expert:  nathan_mills replied 11 months ago.

Turn off your phone

Customer: replied 11 months ago.
Done.
Expert:  nathan_mills replied 11 months ago.

· Once the phone is off, hold the volume up, home, and power buttons down simultaneously. Continue to hold this combination while the phone boots, until the screen shows the Android Robot.

· After a few moments, you will have access to the phone’s boot menu. Using the volume up/down buttons to navigate, and the power button to make selections, find and select the Wipe Data/Factory Reset option.

· Scroll down to Yes, delete all user data, and press the power button once again. You will notice script scrolling along the bottom of the screen, which will end in Data Wipe Complete.

· Once the operation is complete, press the power button once more to restart the device.

Expert:  nathan_mills replied 11 months ago.

Let me know if you get stuck anywhere.

Expert:  nathan_mills replied 11 months ago.

What is the status Declan?

Customer: replied 11 months ago.
Not good. Did all that. Thought it was working but ended up with the same screen as before: looking for email address and passwords and still saying "too many pattern attempts"
Expert:  nathan_mills replied 11 months ago.

Can you accept the remote assistance offer?

Customer: replied 11 months ago.
It's too expensive.
Expert:  nathan_mills replied 11 months ago.

Okay no problem.

Tell me did you reach wipe data/factory reset menu?

Customer: replied 11 months ago.
Expert:  nathan_mills replied 11 months ago.

Do it once again and let me know when you reach wipe data screen. I will guide you step by step after that

Customer: replied 11 months ago.
will do.
Customer: replied 11 months ago.
It just flashes with the name of the phone for ages. Then I take my e fingers off the buttons and it starts like before, asking for email and and password. I'll try again.
Expert:  nathan_mills replied 11 months ago.

Are you pressing all the three buttons simultaneously? You need to first turn off the device then hold down these three buttons.

Customer: replied 11 months ago.
Oki showing "reboot system now"
Customer: replied 11 months ago.
Do I scroll down to"wipe data factory reset" ?
Expert:  nathan_mills replied 11 months ago.

Yes press volume down to scroll down and power button to select it

Customer: replied 11 months ago.
Power button or Home button to select it?
Expert:  nathan_mills replied 11 months ago.

Power button

Expert:  nathan_mills replied 11 months ago.

Then scroll down again to yes by volume down and power to select yes

Customer: replied 11 months ago.
ok. Still showing "wipe data/factory reset " but nothing happening that I can see.
Expert:  nathan_mills replied 11 months ago.

Pressing power button isn`t doing anything?

Customer: replied 11 months ago.
No.Doesn't seem to.
Expert:  nathan_mills replied 11 months ago.

Okay tell me one thing. Can you log into your gmail account from your computer?

Customer: replied 11 months ago.
I can. Have it open on this computer
Expert:  nathan_mills replied 11 months ago.

Okay then type on the google search bar `find my phone`

Customer: replied 11 months ago.
Did that.
Expert:  nathan_mills replied 11 months ago.

Open the first link. Do you see your phone listed there?

Expert:  nathan_mills replied 11 months ago.

Declan power button is the one located on the side along with volume buttons.

Customer: replied 11 months ago.
What link. Don't see any links.Tried the google search and nothing happened. However I pressed on the power button again and it powered off. Then I did the usual 3 buttons thing and it came back on with a picture of a man with a shovel and it says"Downloading" "Do not turn off Target"
Customer: replied 11 months ago.
Still showing same message.
Customer: replied 11 months ago.
This phone is not showing up on the list.
How long should I wait for the downloading to finish in the phone?
Customer: replied 11 months ago.
Still saying "Downloading" and "Do not turn off Target!!!!".Any idea how long it might take? Do I just leave bit for hours or days?
Expert:  nathan_mills replied 11 months ago.

Is it connected to the wifi?

Customer: replied 11 months ago.
I HOPE SO BUT HOW DO i KNOW? Should I put a cable from it to the internet box?
Expert:  nathan_mills replied 11 months ago.

Try pressing the power button again and then turn it on

Customer: replied 11 months ago.
Ok just turned it off. What next?
Customer: replied 11 months ago.
Same as before. Looking for email and password!
Expert:  nathan_mills replied 11 months ago.

Now just turn it on by pressing the power button

Customer: replied 11 months ago.
What do I do next?
Expert:  nathan_mills replied 11 months ago.

Is it turning on or still showing download screen?

Customer: replied 11 months ago.
Same as at the very beginning, looking for password ***** email address.
Expert:  nathan_mills replied 11 months ago.

Now turn it off. Press and hold power, volume up and home key until you get recovery menu

Customer: replied 11 months ago.
Sounds like we are going around in circles and getting nowhere. From where was it downloading? As I don't know how it could be connected to wifi.
Customer: replied 11 months ago.
Ok showing "reboot system now"
Expert:  nathan_mills replied 11 months ago.

Press HOME button when wipe data is displayed this time

Expert:  nathan_mills replied 11 months ago.

Then again select yes by pressing home button

Customer: replied 11 months ago.
Do I do anything to reboot system or do I just scroll down to "wipe data/factory reset"
Expert:  nathan_mills replied 11 months ago.

Scroll down to wipe data

Customer: replied 11 months ago.
OK and press home button or power button?
Expert:  nathan_mills replied 11 months ago.

Press HOME to select Wipe data

Expert:  nathan_mills replied 11 months ago.

Then scroll down to Yes-wipe data and press HOME to select it.

Expert:  nathan_mills replied 11 months ago.

Once the formatting is done, you will again see Reboot now menu. This time select reboot now by pressing the home button when Reboot now is highlighted

Customer: replied 11 months ago.
Done and it asked me "wipe all data" I said yes.
Now wants to reboot system. Do I press home button again?
Expert:  nathan_mills replied 11 months ago.

Yes press Home button again

Expert:  nathan_mills replied 11 months ago.

The phone will restart now.

Customer: replied 11 months ago.
it restarted, but with the same old screen looking for email and password!
Expert:  nathan_mills replied 11 months ago.

Enter any email of your choice. I think you are misunderstanding it with the lock message. When you set up the phone for the first time, it asks for email and password

Customer: replied 11 months ago.
It says:
Too many pattern attempts. To unlock, sign in with your Google account. So I will put in an email address and a password. And it again says invalid user name or password
Expert:  nathan_mills replied 11 months ago.

Do you have a Samsung account?

Customer: replied 11 months ago.
No.
Expert:  nathan_mills replied 11 months ago.

Can you start the remote assistance, I am dropping the charges to minimum.

Customer: replied 11 months ago.
You guarantee to fix it or refund?
Expert:  nathan_mills replied 11 months ago.

yes

nathan_mills and other Electronics Specialists are ready to help you
Customer: replied 11 months ago.
ok accepted.
Expert:  nathan_mills replied 11 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

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