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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 632
Experience:  Efficient Technician with more than 30 years of Experience.
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Battery not charging

Resolved Question:

battery not charging
Submitted: 9 months ago.
Category: Electronics
Expert:  nathan_mills replied 9 months ago.

Hi Les. Welcome to justanswer.

Which device are you using?

nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 632
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and other Electronics Specialists are ready to help you
Expert:  nathan_mills replied 9 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Expert:  nathan_mills replied 9 months ago.

You need to click this blue text above and then open the file which gets downloaded.

Expert:  nathan_mills replied 9 months ago.

You need to open this link from your computer/laptop

Customer: replied 9 months ago.
hp pc presaria a900
Expert:  nathan_mills replied 9 months ago.

Have you tried changing the mains plug and tried connecting to a different power port

Expert:  nathan_mills replied 9 months ago.

Click this link and press I Agree and open the file which gets download.

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=a9b2fa5f-ee11-4295-9f7e-942009aaa28c

Customer: replied 9 months ago.
Iam operating on a dell inspiron 1525,as the comprq battery is dead
Expert:  nathan_mills replied 9 months ago.

When you connect the HP charger to the system, does the led light glows on the charger?

Customer: replied 9 months ago.
I have changed the main supply and the green light is on as befor
Expert:  nathan_mills replied 9 months ago.

Is the system turning on?

Customer: replied 9 months ago.
the system is tured on,but the battery is down to 2%
Expert:  nathan_mills replied 9 months ago.

How old is your HP?

Customer: replied 9 months ago.
the comprq 4 years old
Expert:  nathan_mills replied 9 months ago.

The battery has reached the end of its life. It is not able to hold the charge anymore. You will need to replace it with a new one

Expert:  nathan_mills replied 9 months ago.

A new battery will cost you around £12-20

Expert:  nathan_mills replied 9 months ago.

You can buy the new battery from this link.

CLICK HERE TO BUY

Customer: replied 9 months ago.
thank i will replace the battery
Expert:  nathan_mills replied 9 months ago.

Let me know if you need any help.

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