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Hi Michael,My name is***** will try my best to help you with your question.
If you haven't already done so, try a reboot of the tablet first -
press and hold the power button to shut the tablet down, then restart it again..
Try printing again and let me know if it works?
--------------------Kindly rate my service 5 stars at the top of your question page if my answer worked so I am rewarded for my time; tips appreciated :)You can always reply back at any time if you need further assistance.Pete.--------------------
Thanks for confirming - you would be surprised how many people do not try a reboot first!
We can continue...
Please confirm the EXACT message you are getting?
Hi Michael,You can ignore any automated messages - they are sent by the site, not me.You have requested a low level of detail for your answer, and as I have already stated, you would be surprised how many people do not try a reboot first.I have asked for you to confirm the EXACT message you are getting, and I am still awaiting that information.Please advise...Pete.
Where are you getting this message - on the printer, or within some software on your computer?
Ok, this indicates a problem with your wireless network setup - either your wireless router is configured for "Mac Address Filtering", or the type of security it uses is not supported by the printer.
Do you know if your wireless router is set up to use Mac Address Filtering?
The printer is unable to connect to your wireless network.
So nothing in your wireless setup was changed?
Then the fault must be with the printer itself.
Ok, so is the printer still under warranty?
Have you tried contacting your local HP dealer or HP directly to get the printer repaired or replaced?
"Filtering" is where you can turn on a filtering system on your wireless router to filter out certain users or devices to prevent them from using your computer.
If you haven't turned on wireless filtering then the fault is likely with the printer itself - you could try connecting it to a different wireless router at a friend's house to confirm it is faulty, or get a computer store to check and confirm for you.
Since it is only 2 months old you will be covered by HP's warranty.
It is in the router's configuration settings, which needs to be accessed using the password, normally printed on the bottom of your router.