I'm sorry about the issue. Please press and hold the Power button for about 20 seconds, then release, then press the Power button for a couple of seconds to turn it back on and check. If needed, make sure your phone is charged.
- If that does not work, please press and hold at the same time the two buttons Volume Down and Power for about 12 to 20 seconds, then release and check. Reference:
- If it still does not work, please follow the instructions at the website below on how to remove the battery from the phone for a few minutes, then reinstall it and check; it can be complicated, so have someone else do it as needed:
; video instructions:
- More information if needed:
- If all fails, it is a hardware issue; please check with your wireless carrier / provider for warranty support.
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