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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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My galaxy tab s2 8 will not accept my finger print I have

Resolved Question:

My galaxy tab s2 8 will not accept my finger print I have tried all afternoon and it says try again and each time the time gets longer
Submitted: 10 months ago.
Category: Electronics
Expert:  nathan_mills replied 10 months ago.

Hi. Welcome to justanswer.

Do you have a Samsung account set up in your phone?

Customer: replied 10 months ago.
I have paid £22 please tell me in simple terms how I can get into my tablet
Expert:  nathan_mills replied 10 months ago.

I know. That's why I am trying to solve the issue. If you have a Samsung Account then your tab can be unlocked in few seconds. If not then you will need to reset the device to access it. Let me know so that we can proceed.

Customer: replied 10 months ago.
Sorry I do not have any sam sung accounts
Expert:  nathan_mills replied 10 months ago.

Then you will need to reset the tab

Customer: replied 10 months ago.
How is that done
Expert:  nathan_mills replied 10 months ago.

Turn off your tab

Customer: replied 10 months ago.
Ok
Expert:  nathan_mills replied 10 months ago.
  1. With the device turned off, press and hold the Volume Up + Home + Power button at the same time.
  2. Release all buttons when you see the Samsung logo.
  3. Once the android system recovery loads up, scroll down to wipe data/factory reset using theVolume down button, then press the Power button to confirm.
  4. Scroll to Yes -- delete all user data using the Volume down button and press the Power button to confirm. The device will be restored to factory settings.
  5. Once finished, scroll to reboot system now, then press the Power button.
Expert:  nathan_mills replied 10 months ago.

Are you able to follow the above steps?

Customer: replied 10 months ago.
thanks
Expert:  nathan_mills replied 10 months ago.

Do you have any other query?

Expert:  nathan_mills replied 10 months ago.

Please take a second to rate my service for now by clicking one of the stars at the top of the screen and then Submit.

Customer: replied 10 months ago.
Just got samsung account ect sorted and got to the sky219fb wi fi connection but it wont move on
Expert:  nathan_mills replied 10 months ago.

What is being shown in the screen?

Customer: replied 10 months ago.
The sky219andmac address
Expert:  nathan_mills replied 10 months ago.

Did you enter the password?

nathan_mills and other Electronics Specialists are ready to help you
Customer: replied 10 months ago.
Thanks for your help seems ok now
Expert:  nathan_mills replied 10 months ago.

Okay great. Have a wonderful evening.