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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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My galaxy tab s2 8 will not accept my finger print I have

Resolved Question:

My galaxy tab s2 8 will not accept my finger print I have tried all afternoon and it says try again and each time the time gets longer
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi. Welcome to justanswer.

Do you have a Samsung account set up in your phone?

Customer: replied 1 year ago.
I have paid £22 please tell me in simple terms how I can get into my tablet
Expert:  nathan_mills replied 1 year ago.

I know. That's why I am trying to solve the issue. If you have a Samsung Account then your tab can be unlocked in few seconds. If not then you will need to reset the device to access it. Let me know so that we can proceed.

Customer: replied 1 year ago.
Sorry I do not have any sam sung accounts
Expert:  nathan_mills replied 1 year ago.

Then you will need to reset the tab

Customer: replied 1 year ago.
How is that done
Expert:  nathan_mills replied 1 year ago.

Turn off your tab

Customer: replied 1 year ago.
Ok
Expert:  nathan_mills replied 1 year ago.
  1. With the device turned off, press and hold the Volume Up + Home + Power button at the same time.
  2. Release all buttons when you see the Samsung logo.
  3. Once the android system recovery loads up, scroll down to wipe data/factory reset using theVolume down button, then press the Power button to confirm.
  4. Scroll to Yes -- delete all user data using the Volume down button and press the Power button to confirm. The device will be restored to factory settings.
  5. Once finished, scroll to reboot system now, then press the Power button.
Expert:  nathan_mills replied 1 year ago.

Are you able to follow the above steps?

Customer: replied 1 year ago.
thanks
Expert:  nathan_mills replied 1 year ago.

Do you have any other query?

Expert:  nathan_mills replied 1 year ago.

Please take a second to rate my service for now by clicking one of the stars at the top of the screen and then Submit.

Customer: replied 1 year ago.
Just got samsung account ect sorted and got to the sky219fb wi fi connection but it wont move on
Expert:  nathan_mills replied 1 year ago.

What is being shown in the screen?

Customer: replied 1 year ago.
The sky219andmac address
Expert:  nathan_mills replied 1 year ago.

Did you enter the password?

nathan_mills and 2 other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
Thanks for your help seems ok now
Expert:  nathan_mills replied 1 year ago.

Okay great. Have a wonderful evening.