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nathan_mills
nathan_mills, Customer Service
Category: Electronics
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
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My printer ceased working when I replaced the ink

Resolved Question:

My printer ceased working when I replaced the ink
Submitted: 1 year ago.
Category: Electronics
Expert:  nathan_mills replied 1 year ago.

Hi Jean. Welcome to justanswer.

Are you getting any specific error when you give a print command? Please specify the brand and model details of your printer.

Customer: replied 1 year ago.
Epson XP-205The printer lights up but does not respond. It was fine till I replaced the inks yellow and red
Expert:  nathan_mills replied 1 year ago.

Okay. Remove all the cartridges and then again put then back and check

Customer: replied 1 year ago.
Thanks for the message. I have tried that but am no farther on.
The red teardrop light comes on but otherwise its just the Wi-Fi and the on switch.
Jean
Expert:  nathan_mills replied 1 year ago.

Is there any print jobs in queue in your computer?

Customer: replied 1 year ago.
None
Expert:  nathan_mills replied 1 year ago.

Can you choose Secure Remote assistance so that I can access your system and resolve the issue?

nathan_mills and 2 other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
I just have.
Jean
Expert:  nathan_mills replied 1 year ago.

Once you click this link below

(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.