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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 39528
Experience:  Electronics Engineer
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I have a HP Photosmart 6520 printer. After every time I have

Customer Question

I have a HP Photosmart 6520 printer. After every time I have printed something, it goes offline and at the moment I do not seem to be able to get it online. what do I do ?
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
I have turned it off and on again but the printer remains offline
Expert:  Richard replied 1 year ago.

Thanks

How is the printer connecting to the computer? Over Wifi? Or via USB?

And are you on a windows or mac computer, and which version?

Customer: replied 1 year ago.
I have sorted it out myself and have cancelled the subscription - I was only on a 7 day free trial.
Expert:  Richard replied 1 year ago.

ok no problem Marijke

If you need anything else please let me know