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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
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I have an SX438W PRINTER. when refreshing my desk top pc I

Resolved Question:

I have an SX438W PRINTER. when refreshing my desk top pc I accidentally removed the scanner. Is it now impossible to recover and if so how do I download the Epson Scanner facility?
Submitted: 10 months ago.
Category: Electronics
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me if you're on a windows or mac computer and which version please.

Customer: replied 10 months ago.
Windows 10
Expert:  Richard replied 10 months ago.

Thank you

Download Espon Scan from my link below

CLICK ME TO OPEN

And once installed, you can then use Epson Scan to perform your scanning.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 10 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
Hello Richard. Sorry about the long interruption to the dialogue. I was called away suddenly.
But and you are talking with a computer innocent when I clicked on teamviewer it downloaded but there was no clear reference asking me for an ID or my e-mail to establish the remote control and access. Do I click Run, Download or Open file after the security check? Please advise.
Customer: replied 10 months ago.
I should like to re -establish the link with Richard because he was assisting yesterday
Customer: replied 10 months ago.
I have asked for Remote Assistance in order to set up the Epson Scanner. I had to go away from the screen and the support of Richard yesterday Is it possible to reconnect and complete the set-up?
Customer: replied 10 months ago.
If a renewed link is not feasible then I would like assistance from another
Expert:  Richard replied 10 months ago.

Hi thee Russell

When you download the file, you then need to run the file please by clicking it, which will install it and then provide you with the ID to give to me.

Customer: replied 10 months ago.
Many thanks Richard. All seems to be in order now.

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